Philips 42HFL7580A/27, 32HFL5860D/27 user manual Before calling service, Symptoms Suggested steps

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3.Before calling service

Check this list of symptoms and suggested steps before you request service.

D Note: Familiarize yourself with the commercial features described in the TV installation setup.The effects of several of these features, if not thoroughly understood, might appear as faulty operation.

	Symptoms	Suggested steps
Installation	TV does not respond to	Check the button on the left hand side of the remote control
	commands of the Setup	must be in the SETUP location (see Accessing the setup
	Remote Control	menu on page 14).

	TV does not respond	Check if YES is selected in the REMOTE CONTROL
	to the Guest Remote	LOCK feature (see Specifying the security options on page
	Control	24). Select NO if YES is selected.

	Unable to enter Setup	Use the Green Remote Control (RC2573GR) to access the
	menu via Guest Remote	Setup menu and reset the SECURITY setting (see Specifying
	Control	the security options on page 24).
Picture	No picture	Check that the antenna / cable is connected properly at the
		back of the TV.
		Check picture adjustments (brightness, contrast, colour, tint).
		Check Tuning Mode setting (Air / Cable).
		Possible TV station problem.Try another channel.
		Ensure VIDEO is not selected in the MUTE feature of the
		CHANNEL INSTALL menu (see Selecting the Mute
		Source on page 18).
	Double image / “ghost”	Check antenna, cable or set-top box.
	image

	Snowy / noisy picture	Check antenna, cable and /or set-top box
		connections. Ensure that they are properly connected.

Power	No power	Ensure that the TV's AC power cord is plugged into the main
		socket and to your TV. If there is still no power, disconnect the
		plug.Wait for 60 seconds and re-attach plug. Switch on the TV
		again.

	TV switches off by itself	Check ESP (Energy Saving Programmability) setting in TV
		installation / setup (see Configuring the control options on
		page 27.
	TV cannot be switched	Ensure FORCED ON is not selected in the POWER
	off	ON feature of the SWITCH ON / OSD menu (see
		Specifying the configuration when switching on TV on page
		23).

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Contents Philips Professional and Business Solutions Table of Contents Important safety instructions Read Before Operating EquipmentKnow these safety symbols U T I O NSafety information and useful tips Pull the power lead by the plug do not pull by the wireBefore calling service Symptoms Suggested stepsConfiguring the control options on Remote Switching on the TV Antenna connectionMains connection Overview of TV Connectors and controls MenuSpdif Optional remote controls RC2573GRRC2888/01 Description of guest remote control Setup Overview of TV menusSlide the button to the Setup location Accessing the setup menuAccessing TV Setup Menu using the Remote Control RC2573GR To scroll through the menuSelecting the communication source InstallationSelecting the language Serial Xpress Multi RC Smart RC OFFChannel Install Changing the settings of a channelPress Æ to enter the Channel Install menu Select a ChannelTUNER,AV, SVIDEO, CVI, VGA, HDMI1, HDMI2, CARD-CVBS Side SvideoNaming a channel Press 0 9 to key in the channel number 1 toSelecting your Preferred Ring Selecting the Mute SourceAuto Install TV Selecting cable or antenna modeSelect YES to use Cable mode and no to use Antenna mode Cable Tuning YESPress Æ to enter the Digital Setup mode Setting options for digital channelsTo enable Current RING, select from RING1 to RING4 Selecting a virtual or physical channelPress Æ to enter the Audio mode Setting up the Vchip / Digital Rating and Factory CH ResetPress Æ to enter the Channel Setup mode Selecting the Digital Audio languageSelect on option to enable Emergency Alert Activating the Emergency AlertPress Î ï to select the item you want to configure Specifying the conﬁguration when switching on TVPress Î or ï to select the item you want to configure Fullscreen Channel DisplaySound Press ï to select Remote Control Lock Press ï and select SecurityPress Æ to enter the Security menu Control PasswordPress ï to select Decryption Press Æ to enter the Decryption Control menuPress Æ to enter the Vtrack menu Using V-Track to watermarkTime Setting option allows you to manually enter the time Conﬁguring the control optionsControl ESP Digit TimeoutControl ESP OFF Digit Entry YESPIC FMT Menu Item YES Conﬁguring the features options and settingsPress Æ to enter the Features menu Channel Guide YESSelect and configure the settings and options for Select Smart Sound to listen to different Smart Sound modesSoftware downloading and cloning Select SW DownloadStandby Firmware only download USB SourceALL Clone Data SSB NVM Iboard NVMUSB device RF SourceCC / V-CHIP ALL SSB NVMSW Download Source CC / V Chip Save CCOFF and on Mute Digital CC Mode optionAnalog CC Mode option, it V-CHIP Menu Item option10.10Change Ambilight settings Conﬁgure AmbilightCOLOR, RELAXED, MODERATE, Dynamic Custom LOW, MED and HighPress to exit Appendix a Support for multiple remote controlsProgramming the Multi Remote Controls function CommunicationDefinitions, acronyms and abbreviations CvbsOSD STB USA limited warranty Philips F1rst Choice Limited WarrantyPhilips’ Commercial Television What WE will do to Correct PROBLEMS? Page Just a phone call away Cleaning and care Environmental careDo not rub with dust clothes containing chemical treatment Index Page Page Dolby Digital Kensington Security SlotIf present