DDNote
If no audio signal is detected, the TV automatically switches off audio output and does not indicate malfunction.
•Check that all cables are properly connected.
•Check that the volume is not set to 0.
•Check that the sound is not muted.
There is a picture but sound quality is poor:
•Check sound settings as described in Section 5.3.4 Adjust sound settings.Verify that Stereo and Equalizer settings are correct.
There is a picture but sound comes from one speaker only:
•Verify that the Balance is correctly set, as described in Section 5.3.4 Adjust sound settings.
12.4 HDMI connection issues
You encounter problems with HDMI devices
•The HDMI - HDCP procedure might take a few seconds before the TV shows the picture from a device.
•If the TV does not recognise the device and the screen shows no picture, try switching from one device to another and back again to restart the HDCP procedure.
•If you experience intermittent sound
disruptions, check the user manual of the HDMI device to verify that output settings are correct. Alternatively, try connecting the channeling of the audio signal from the HDMI device to the TV via an addditional audio cable.
•If a
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12.5 PC connection issues
The PC display on my TV is not stable or is not synchronised:
•Check that a supported resolution and refresh rate is selected on your PC. See Section 11 Technical data for supported resolutions and refresh rates.
•Adjust the screen resolution in your PC.
12.6 Contact us
If you cannot solve your problem, contact the Customer Support Centre in your country as listed on the last page of this user manual. Alternatively, consult our website at wwww. philips.com/support.
BBWARNING
Do not attempt to repair the TV yourself. This may cause severe injury, irreparable damage to your TV and void your warranty.
DDNote
Please have available your TV model,
product number and serial number before contacting us.These numbers are available on your TV as well as on the packaging accompanying your TV.