Philips 37PF9631D/10, 42PF9641D/10, 42PF9631D/10 user manual Troubleshooting

EN

Troubleshooting

Symptom

Possible cause/Remedy

No picture

< Verify if the supplied cables are connected properly. (The aerial cable to the

TV, the other aerial to your recorder, the power cables, ..)

< Verify if you selected the correct source.

< Verify if the child lock has been switched off.

Poor picture

< Verify in the Manual installation menu if you have selected the correct TV

system.

< Verify if your TV or house aerial isn't located too close to loudspeakers,

non-earthed audio equipment or neon lights, etc.

< Mountains or high buildings can cause double pictures or ghost images.

Sometimes you can improve the picture quality by changing the direction of

the aerial.

< Is the picture or teletext unrecognisable or do you experience bad teletext

reception ? Verify if you have entered the correct frequency, or fine tune the

frequency for that specific channel or adjust the antenna direction if the problem

isn’t solved by finetuning. See Installation,Analogue: manual installation, p. 30.

Poor colour

< Select Factory settings in the Installation menu.

< Verify the connections between the optional equipment and the TV.

No sound

< Verify if the volume isn't at minimum.

< Verify if the sound hasn't been muted with the ¬ key.

Verify the connections between the optional equipment and the TV.

No digital channels

< Contact your dealer about Digital Video Broadcasting Terrestrial signal availability in

your country.

No subtitles

< Under certain circumstances Digital text or interactive services may have priority

(UK ONLY)

over subtitles.This can result in the subtitles not automatically reappearing when

leaving Digital text or interactive services on a channel which is broadcasting

subtitles. In these cases subtitles can be initialised, either by toggling the OPTION

or the MENU key on the remote control or by changing channel.

The remote does

< Verify if the remote is set correctly for the equipment your are using.

not function

< Verify if the batteries are not dead. Replace the batteries.

You can still use the keys at the left side of the TV.

< Select TV mode on your remote control.

< When pressing a key and some key leds are blinking with a higher speed and lower

intensity than in a normal working condition, and your TV does not react on the

key press, remove the batteries out of the remote control and put them back again.

The remote of

< The infrared signals of the screen may influence the reception sensibility

connected equip-

of other peripherals.

ment does not

Solution: replace the batteries of the remote of other peripheral

function well

equipment.

No photo or music

< Verify if the source complies with a supported code.

play or in poor

quality

No stable or not

< Verify if you have selected the correct VGA mode in your PC.

synchronised VGA

See Connect a PC, p. 51.

picture

< Verify the connections between the TV and the PC.

No solution found

< Switch off your TV off and then on again once.

for your picture or

Never attempt to repair a defective TV yourself.

sound problem

Verify with your dealer or call a TV technician.

Red blinking led

< Unplug the mains cord for 10 seconds and insert it in again.