Sound issues
There is a picture but sound quality is poor:
Note
If no audio signal is detected, the TV automatically switches the audio output off
— this does not indicate malfunction.
Check that all cables are properly connected.
Check that the volume is not set to 0. Check that the sound is not muted.
There is a picture but the sound quality is poor:
Check that the sound settings are correctly set.
There is a picture but sound comes from one speaker only:
Verify that sound balance is set to the centre.
HDMI connection issues
There are problems with HDMI devices: Note that HDCP
If the TV does not recognize the HDMI device and no picture is displayed, try switching the source from one device to another and back again.
If there are intermittent sound disruptions, check that output settings from the HDMI device are correct.
If you use an
30EN
Computer connection issues
The computer display on the TV is not stable: Check that your PC uses the supported resolution and refresh rate.
Set the TV picture format to unscaled.
Contact us
If you cannot resolve your problem, refer to the FAQs for this TV at www.philips.com/ support.
If the problem remains unresolved, contact Philips Consumer Care in your country as listed in this user manual.
Warning
Do not attempt to repair the TV yourself. This may cause severe injury, irreparable damage to your TV or void your warranty.
Note
Make a note of your TV model and serial number before you contact Philips. These numbers are printed on the back of the TV and on the packaging.
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