10 Troubleshooting
Problem | Possible cause and solution |
No power or | The TV is not connected to the power. |
indicator light. | Press . POWER at the side of the TV or on the |
| remote control. |
| Ensure that the AC power cord is connected |
| tightly to the TV power connector and to the |
| power socket outlet. |
| Remove the AC power cord from the power |
| socket outlet, wait 60 seconds and reconnect the |
| AC power cord. |
| Connect the TV to a different power socket |
| outlet. |
Error message on | HDCP authentication fail. |
the screen with | Ensure that your HDMI cable is certified. |
No sound on the TV loudspeaker.
Volume level is set to zero - increase the volume.
Sound is muted - press MUTE on the remote control.
Audio cable is not connected - for AV connection, ensure that the Audio L/R cable is connected
as described in Connecting your devices (see ‘Connecting your devices’ on page 29). If you use a component cable, ensure that you have not crossed the red audio cable with the red video cable.
Audio output setting for the accessory device is incorrect. For HDMI connections, some accessory devices have an HDMI audio output setting
that must be turned on for HDMI to HDMI connections.
Check if [Sound] > [TV Speakers] > [Off] is set to [On]. No sound will be output when
[TV Speakers] is set to [Off].
E n g l i s h
HDMI connection. Press SOURCE on the remote control to switch |
to another source and then switch back to the |
HDMI source. |
Reset the accessory device and the TV. |
Turn on the TV. |
Select the HDMI channel. |
Turn on the accessory device. |
While the TV and the accessory device are |
powered on, unplug either end of the HDMI cable |
Bad picture quality | Standard definition channels are not as clear as |
with a coaxial | high definition channels - connect the devices via |
connection. | component or HDMI cables. |
Cannot control | Confirm that the connected devices are EasyLink |
your TV and | compliant and are connected to your TV via |
connected devices | an HDMI cable. Not all brands of devices such |
with one remote | as |
control. | Philips EasyLink. Other brands might not work |
| with Philips EasyLink. |
| and then reinsert the cable. |
No picture or | An incorrect HDMI input jack is connected or an |
sound is detected | audio cable is not connected. |
from the PC. | Connect a |
| jack on the TV. |
| Connect an audio cable to the HDMI |
| the TV. |
| Press SOURCE on the remote control, and select |
| the HDMI 1 source. |
TV does not | Batteries are installed incorrectly, or low battery |
The brightness of the TV fluctuates automatically.
When in [Home] mode, this TV will automatically adjust the brightness based on the ambient light.
If there is a sudden change in TV brightness, it may be due to changes in the room lighting conditions (sunshine / lamps), or an object blocking the light sensor on the front of the TV. Please ensure the room lighting is stable and the light sensor is not blocked.
respond to the | power. |
remote control. | Ensure the indicator light on the TV blinks when |
| you press the remote control buttons. |
| Ensure that you are using the TV remote control. |
| Ensure that the batteries are inserted correctly |
| and do not need to be replaced. |
| Remove the AC power cord from the power |
| socket outlet, wait 60 seconds and reconnect the |
| AC power cord. |
The picture is | Broadcast video format. |
distorted, stretched | Press FORMAT on the remote control to select |
out, or has black | the best picture format. |
bars on the side | For some accessory devices, the picture format |
or top. | must be set in the accessory device. |
The picture is | Insecure / incorrect connection. |
mostly red and | Ensure all the connections are made according to |
green, or the | the color code. |
picture misses red | Push the component cables all the way into the |
when connected to | YPbPr sockets on the TV. |
an accessory device |
|
via component |
|
cables. |
|
No picture or | No picture or sound - ensure you have selected |
sound. | the correct channel. |
| Incomplete channel installation. |
| If the TV receives channels via an AV connection, |
| set the TV to the correct source input. |
| If the TV is connected directly to the wall via a |
| coaxial connection, perform the |
| again. |
Downloading an electronic copy
To obtain a more elaborate and complete electronic copy of this manual :
1 Point your browser to www.philips.com/support
2 Choose your country of location.
3 Enter the model number or a keyword in the “Find your product” field. Alternatively, you can browse the catalog.
4 Click the description or model.
5 Under Product support, click “User manuals”.
Contact us
If you cannot resolve your problem, refer to the FAQ for this TV at www.philips.com/support
If the problem remains unresolved, contact the Customer Support Center in your country.
Warning
•Do not attempt to repair the TV yourself.This may cause severe injury, irreparable damage to your TV or void your warranty.
Note
•Please have available your TV model and serial number before contacting us.These numbers are available on the back and side of your TV, as well as on the packaging.
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