Philips 32PFL3515D, 32PFL3505D Troubleshooting, Downloading an electronic copy, Contact us

10 Troubleshooting

Problem	Possible cause and solution
No power or	The TV is not connected to the power.
indicator light.	Press . POWER at the side of the TV or on the
	remote control.
	Ensure that the AC power cord is connected tightly
	to the TV power connector and to the power socket
	outlet.
	Remove the AC power cord from the power socket
	outlet, wait 60 seconds and reconnect the AC power
	cord.
	Connect the TV to a different power socket outlet.
Error message	HDCP authentication fail.
on the screen	Ensure that your HDMI cable is certified.
with HDMI	Press SOURCE on the remote control to switch to
connection.
	another source and then switch back to the HDMI
	source.
	Reset the accessory device and the TV.
	Turn on the TV.
	Select the HDMI channel.
	Turn on the accessory device.
	While the TV and the accessory device are powered
	on, unplug either end of the HDMI cable and then
	reinsert the cable.
No picture	An incorrect HDMI input jack is connected or an
or sound is	audio cable is not connected.
detected from	Connect a HDMI-DVI cable to the HDMI 1 input
the PC.	jack on the TV.
	Connect an audio cable to the HDMI 1-IN on the
	TV.
	Press SOURCE on the remote control, and select
	the HDMI 1 source.
TV does not	Batteries are installed incorrectly, or low battery power.
respond to the	Ensure the indicator light on the TV blinks when you
remote control.	press the remote control buttons.
	Ensure that you are using the TV remote control.
	Ensure that the batteries are inserted correctly and
	do not need to be replaced.
	Remove the AC power cord from the power socket
	outlet, wait 60 seconds and reconnect the AC power
	cord.
The picture	Broadcast video format.
is distorted,	Press FORMAT on the remote control to select the
stretched out, or	best picture format.
has black bars	For some accessory devices, the picture format must
on the side or
	be set in the accessory device.
top.
The picture is	Insecure / incorrect connection.
mostly red and	Ensure all the connections are made according to
green, or the	the color code.
picture misses	Push the component cables all the way into the
red when
	YPbPr sockets on the TV.
connected to an
accessory device
via component
cables.
No picture or	No picture or sound - ensure you have selected the
sound.	correct channel.
	Incomplete channel installation.
	If the TV receives channels via an AV connection, set
	the TV to the correct source input.
	If the TV is connected directly to the wall via a coaxial
	connection, perform the auto-installation again.

No sound	Volume level is set to zero - increase the volume.
on the TV	Sound is muted - press MUTE on the remote
loudspeaker.	control.
	Audio cable is not connected - for AV connection,
	ensure that the Audio L/R cable is connected
	as described in Connecting your devices (see
	‘Connecting your devices’ on page 27). If you use a
	component cable, ensure that you have not crossed
	the red audio cable with the red video cable.
	Audio output setting for the accessory device is
	incorrect. For HDMI connections, some accessory
	devices have an HDMI audio output setting that
	must be turned on for HDMI to HDMI connections.
	Check if [Sound] > [TV Speakers] > [Off] is set to
	[On]. No sound will be output when
	[TV Speakers] is set to [Off].
Bad picture	Standard definition channels are not as clear as
quality with	high definition channels - connect the devices via
a coaxial	component or HDMI cables.
connection.
Cannot control	Confirm that the connected devices are EasyLink
your TV and	compliant and are connected to your TV via an
connected	HDMI cable. Not all brands of devices such as
devices with one	Blu-ray Disc players use the same system as Philips
remote control.	EasyLink. Other brands might not work with Philips
	EasyLink.

Downloading an electronic copy

To obtain an electronic copy of this manual:

1 Point your browser to www.philips.com/support

2 Choose your country of location.

3 Enter the model number or a keyword in the “Find your product” field. Alternatively, you can browse the catalog.

4 Click the description or model.

5 Under Product support, click “User manuals”.

Contact us

If you cannot resolve your problem, refer to the FAQ for this TV at

www.philips.com/support

If the problem remains unresolved, contact the Customer Support Center in your country.

Warning

•Do not attempt to repair the TV yourself.This may cause severe injury, irreparable damage to your TV or void your warranty.

Note

•Please have available your TV model and serial number before contacting us.These numbers are available on the back and side of your TV, as well as on the packaging.

E n g l i s h

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