Philips 46PFL5907, 55PFL5907 No picture or sound Check if the Power is On, Hear an unusual sound

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Symptom	Remedy
No picture or sound	•	Check if the Power is On.
	•	Check whether all the cables to the unit are connected to the correct Output jack of your device like Blu-ray / DVD recorder.
	•	View other TV channels.The problem might be limited to the broadcasting station or weak signal strength.
	•	Unplug the AC power cord and wait for about 1 minute, then plug the AC power cord and Turn On the unit again.
	• Check whether the connection of the antenna, cable receiver or satellite box is connected correctly.
	•	Make sure that the selected Input mode is connected to the working Input jack.
	•	Check if your computer is NOT in sleep mode when the Input mode of this unit is in PC mode.Tap any key on the keyboard to
		wake up your computer.		(MUTE) so that the volume bar and current volume level will appear on the TV
	•	Make sure that the sound is not muted. Press
		screen.
	•	Make sure that the volume is NOT set to 0 or		. If so, use + / − (VOLUME) to adjust to the desired volume.
	• Make sure that the headphone is NOT connected to the Headphone Audio Output jack.
	•	Make sure that the TV speakers is NOT set to Off.
No color	•	View other TV channels.The problem might be limited to the broadcasting station or weak signal strength.
	• Adjust Color in Picture settings. ➠ p.30
No sound, distorted sound or	•	Make sure that the Analog Audio signals from the HDMI-DVI device are connected to the Analog Audio (L/R) Input jacks.
incorrect Audio Sound is heard	•	When using Component Analog Video, Composite Analog Video or PC VGA Video make sure that the Analog Audio (L/R)
when using the HDMI-DVI		connectors are mounted into the Audio (L/R) Input jacks.
connections.
Adjusted Picture or Sound	•	You must set Home in Location. ➠ p.38
settings are not effective every		Otherwise, the settings you adjusted will not be memorized after the unit goes into Standby mode.
time the unit is Turned On.
Sound OK, picture poor	•	Electrical interference from nearby appliances may affect picture quality when viewing an off-the-air low power NTSC analog
		broadcast signal.
	• Adjust Contrast and Brightness in Picture settings. ➠ p.30
	•	View other TV channels.The problem might be limited to the broadcasting station or weak signal strength.
	• For the best picture quality, watch High Definition wide screen programs.
		If the HD content is not available, watch Standard Definition programs instead.
Picture OK, sound poor	•	View other TV channels.The problem might be limited to the broadcasting station or weak signal strength.
	• Check if the Audio cable is connected into the unit correctly.
You see a distorted picture or	•	You may be getting interference from electrical appliances, automobiles, motorcycles or fluorescent lights when viewing an off-the-
hear an unusual sound.		air low power NTSC analog broadcast signal.
	•	Try moving the unit to another location to see if this is the cause of the problem.
Ghosts, lines or streaks in picture	•	Electrical interference from nearby appliances may affect picture quality when viewing an off-the-air low power NTSC analog
		broadcast signal.
	• View other TV channels.The problem might be limited to the broadcasting station or weak signal strength.
You see noise or trash on the	•	When the capabilities of the unit exceed the capabilities of the Digital broadcasting, the signal will be increased to match the
screen.		capabilities of the display of the unit.This may cause noise or trash.
		When viewing an off-the-air low power NTSC Analog broadcast signal may show noise or trash on the screen.
Different color marks on the TV	•	View other TV channels.The problem might be limited to the broadcasting station, missing data or pixelation.
screen
You switch to a different Input	•	This unit will memorize the volume level from the last time you adjusted it.
and the volume changes.	•	If the volume of the sound from another device is higher or lower, then the loudness will change.
	•	Make sure AVL is set to On. ➠ p.32
You switch to a different Input	•	This unit will memorize the viewing mode from the last time you used the particular Input modes.
and the screen size changes.
The display image does not	•	If you are using the unit as a PC monitor, make sure that Horizontal shift and Vertical shift in Picture are set correctly. ➠ p.30
cover the entire screen.	•	If you are watching TV or using the Composite Video, Component Video or HDMI with 480i Input, press			FORMAT repeatedly
		to switch various screen modes.
Captions are displayed as a white	•	Interference from buildings or weather conditions may cause captioning to be incomplete if watching Analog TV (NTSC) signals.
box. No caption is displayed in	•	Broadcasting station may shorten the program to insert advertisements.
the Closed Caption-supported	•	The Closed Caption decoder cannot read the information of the shortened program.
program.
Black box is displayed on the TV	•	The text mode is Selected. For caption, select CC-1, CC-2, CC-3 or CC-4.
screen.
Cannot connect to the network.	•	Check if the Ethernet cable connection is properly made.Turn On the modem or broadband router.
	•	Check the network settings.
	•	Check if the broadband router and/or modem is correctly connected.
Sometimes video quality is poor	•	The wireless network connection quality varies depending on the distance or obstacles (e.g. wall, basement, 2nd floor) between the TV
when using the wireless LAN.		Wireless LAN Adapter and the wireless router (access point), from other wireless networks, and brand and type of the wireless router
		(access point).When using the Wireless LAN of the TV, it is suggested to place the wireless router as close as possible to the Television.
Wireless LAN connection fails or	•	Check the installation location of the TV and wireless router (access point). Signal quality may be affected for the following reasons.
wireless connection is poor.		–	Interference of other wireless devices, microwaves, fluorescent lights, etc., are placed nearby.
		–	There are floors or walls between the wireless router and TV.
		–	If the problems continue even after checking the above, try making a wired LAN connection.

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