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| 10. Troubleshooting |
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Symptoms |
| Possible cause | What should you do | |
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| No power or indicator light. |
| The TV is not connected to the power. | 1. Press . POWER at the right side of the TV, or press . on the remote |
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| control. |
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| 2. Ensure the power cord is connected tightly to the TV power connector and |
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| to the power socket outlet. |
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| 3. Remove the power cord from the power socket outlet, wait 60 seconds and |
FRANÇAISE |
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| reconnect the power cord. |
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| 3. Reset the accessory device and the TV. | |
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| 4. Connect the TV to a different power socket outlet. |
| Error message on the screen with |
| HDCP authentication fail. | 1. Ensure that your HDMI cable is certified. |
| HDMI connection. |
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| 2. Press SOURCE on the remote control to switch to another source and |
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| then switch back to the HDMI source. |
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| • Turn on the TV |
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| • Select the HDMI channel |
ESPAÑOL |
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| • Turn on the accessory device |
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| 4.While the TV and the accessory device are powered on, unplug either end of | |
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| the HDMI cable and then reinsert the cable. |
| No sound is detected from the PC. |
| Incorrect HDMI port is connected. | 1. Connect a |
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| Audio cable is not connected. | 2. Connect an audio cable to the DVI AUDIO IN port on the TV. |
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| 3. Press SOURCE on the remote control, and select the HDMI 3 source. |
| TV does not respond to the remote |
| Batteries are installed incorrectly, or low | 1. Ensure the indicator light on the TV blinks when the remote control buttons |
| control. |
| battery power. | are pressed. |
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| 2. Ensure that you are using the remote control supplied with the TV. |
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| 3. Ensure that the batteries of the remote control are inserted according to |
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| the illustration on the remote control and that the batteries do not need to be |
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| replaced. |
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| 4. Remove the power cord from the power socket outlet, wait 60 seconds and |
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| reconnect the power cord. |
| The picture is distorted. It is |
| Broadcast video format. | 1. Press the FORMAT button on the remote control to select the best picture |
| stretched out, has short, fat, black |
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| format. |
| bars on the side or top. |
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| 2. For some accessory devices, the picture format has to be set in the |
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| accessory device. |
| The picture is mostly red and green, |
| Insecure/incorrect connection. | 1. Ensure all the connections are made according to the color code. |
| or the picture is missing red when |
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| 2. Push the component cables all the way into the YPbPr sockets on the TV. |
| the TV is connected to an accessory |
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| device via component cables. |
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| No sound on the TV loudspeaker. |
| Volume level is set to zero. | 1. Increase the volume. |
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| Sound is muted. | 2. Press MUTE on the remote control. |
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| Headphones are connected. | 3. Ensure the headphones are not plugged into the TV. |
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| Audio cable is not connected. | 4. For AV connection, ensure that the Audio L/R cable is connected as |
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| described in Connect your devices on page 30. |
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| If you are using a component cable, ensure that you have not crossed the red |
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| audio cable with the red video cable. |
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| Accessory device audio output setting | 5. For HDMI connections, some accessory devices have an HDMI audio output |
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| is incorrect. | setting that must be turned on for HDMI to HDMI connections. |
| Bad picture quality with a coaxial |
| Standard definition channels are not as | 1. Connect the devices via component or HDMI cables. |
| connection. |
| clear as high definition channels. |
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| No picture or sound. |
| Incorrect channel | 1. Ensure you have selected the correct channel. |
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| Incomplete channel installation. | 1. If the TV receives channels via an AV connection, set the TV to the correct |
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| source input. |
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| 2. If the TV is connected directly to the wall via a coaxial connection, perform |
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| the |
| Cannot control your TV and |
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| 1. Confirm that the connected devices are EasyLink compliant and are |
| connected devices with one remote |
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| connected to your TV via an HDMI cable. Not all brands of devices such as |
| control. |
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| DVD players use the same system as Philips EasyLink. Other brands might not |
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| work with Philips EasyLink. |