Philips 52TA648BX, 47TA648BX user manual Troubleshooting, EN-34

10. Troubleshooting

ENGLISH

Symptoms

Possible cause

What should you do

No power or indicator light.

The TV is not connected to the power.

1. Press . POWER at the right side of the TV, or press . on the remote

control.

2. Ensure the power cord is connected tightly to the TV power connector and

to the power socket outlet.

3. Remove the power cord from the power socket outlet, wait 60 seconds and

FRANÇAISE

reconnect the power cord.

3. Reset the accessory device and the TV.

4. Connect the TV to a different power socket outlet.

Error message on the screen with

HDCP authentication fail.

1. Ensure that your HDMI cable is certified.

HDMI connection.

2. Press SOURCE on the remote control to switch to another source and

then switch back to the HDMI source.

• Turn on the TV

• Select the HDMI channel

ESPAÑOL

• Turn on the accessory device

4.While the TV and the accessory device are powered on, unplug either end of

the HDMI cable and then reinsert the cable.

No sound is detected from the PC.

Incorrect HDMI port is connected.

1. Connect a DVI-HDM cable to the HDMI 3 port on the TV.

Audio cable is not connected.

2. Connect an audio cable to the DVI AUDIO IN port on the TV.

3. Press SOURCE on the remote control, and select the HDMI 3 source.

TV does not respond to the remote

Batteries are installed incorrectly, or low

1. Ensure the indicator light on the TV blinks when the remote control buttons

control.

battery power.

are pressed.

2. Ensure that you are using the remote control supplied with the TV.

3. Ensure that the batteries of the remote control are inserted according to

the illustration on the remote control and that the batteries do not need to be

replaced.

4. Remove the power cord from the power socket outlet, wait 60 seconds and

reconnect the power cord.

The picture is distorted. It is

Broadcast video format.

1. Press the FORMAT button on the remote control to select the best picture

stretched out, has short, fat, black

format.

bars on the side or top.

2. For some accessory devices, the picture format has to be set in the

accessory device.

The picture is mostly red and green,

Insecure/incorrect connection.

1. Ensure all the connections are made according to the color code.

or the picture is missing red when

2. Push the component cables all the way into the YPbPr sockets on the TV.

the TV is connected to an accessory

device via component cables.

No sound on the TV loudspeaker.

Volume level is set to zero.

1. Increase the volume.

Sound is muted.

2. Press MUTE on the remote control.

Headphones are connected.

3. Ensure the headphones are not plugged into the TV.

Audio cable is not connected.

4. For AV connection, ensure that the Audio L/R cable is connected as

described in Connect your devices on page 30.

If you are using a component cable, ensure that you have not crossed the red

audio cable with the red video cable.

Accessory device audio output setting

5. For HDMI connections, some accessory devices have an HDMI audio output

is incorrect.

setting that must be turned on for HDMI to HDMI connections.

Bad picture quality with a coaxial

Standard definition channels are not as

1. Connect the devices via component or HDMI cables.

connection.

clear as high definition channels.

No picture or sound.

Incorrect channel

1. Ensure you have selected the correct channel.

Incomplete channel installation.

1. If the TV receives channels via an AV connection, set the TV to the correct

source input.

2. If the TV is connected directly to the wall via a coaxial connection, perform

the auto-installation again.

Cannot control your TV and

1. Confirm that the connected devices are EasyLink compliant and are

connected devices with one remote

connected to your TV via an HDMI cable. Not all brands of devices such as

control.

DVD players use the same system as Philips EasyLink. Other brands might not

work with Philips EasyLink.