Common Troubleshooting
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| No Power |
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| *Ensure that the HOLD button is turned off |
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| *The Battery level may be too low. Charge the unit. |
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| *Reset the unit. |
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| Song Freezes |
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| *Make sure your WMA file(s) are not DRM protected. |
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| *The file(s) are corrupted or damaged. |
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| *Unsupported file format (ACC, WAV, M4A…Etc.) |
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| MP3 Player not recognized |
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| *Check the connections |
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| *Switch USB ports |
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| by the Computer |
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| *Go into the player SETTING and change the |
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| CONNECTION to either MSC or AUTO. |
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| No sound after file transfer |
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| *Ensure that the headphone is attached securely to the |
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| *Make sure your WMA file(s) are not DRM protected |
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| *Unsupported file format (ACC, WAV, M4A…Etc.) |
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| *Ensure that the original file plays on your computer. If not, |
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| Video Conversion Error |
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| then you will need to obtain the codec for that file. |
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| *Unsupported format |
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| *Make sure that you are using the correct output frame size |
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| Video Issues |
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| and the correct output frame rate. |
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| *For the best output frame size, set the MTV Video |
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| Converter to 128X128 @ 15fps |
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| Volume Issues |
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| *To change the volume, press the DOWN button twice. |
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| *Once the Volume appears, press the UP/Down to change |
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| Volume |
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If you are still having difficulty with your MP3 player, please contact Customer Care, Hours of operation,