Oxygen Series | User Guide 3 |
11Troubleshooting
Oxygen keyboard suddenly stops working.
Turn off the unit for 10 seconds, then restart your computer and power up the keyboard. If the problem persists, check the
The keyboard is connected to my computer with the USB cable, but I cannot locate my Oxygen keyboard in my software’s MIDI devices dialog box.
Your Oxygen keyboard may not be receiving enough USB bus power to function correctly. Try plugging it into a different USB port or a powered USB hub connected to your computer.
In Windows XP, the Oxygen MIDI ports will appear as "USB Audio Device" if the optional drivers have not been installed. Select "USB Audio Device" as your audio and MIDI input and output device.
Please refer to Chapter 5 of this guide for instructions on how to install the Oxygen Series Drivers.
The Oxygen keyboard does not trigger sounds in my music software.
Most programs have a MIDI activity indicator that can be used to confirm whether MIDI data from the keyboard is reaching the software. If the software is not receiving any MIDI data, be sure the controller is properly installed and is selected as a MIDI input device within your software. Refer to the documentation for your DAW software, to learn how to configure and select MIDI input devices.
If the MIDI activity display indicates that MIDI data is reaching your software, then you may not be hearing sounds because the MIDI data is not being routed correctly through the software itself. Refer to the documentation for your DAW software, to learn how to route MIDI data properly.
When playing a virtual instrument loaded in my music software, there is a noticeable delay before I hear any sound.
This delay is known as latency, and it may be possible to reduce it through the Control Panel of your audio interface. Please refer to your audio interface’s User Guide to see if this is possible.
I have connected a sustain pedal to my Oxygen keyboard, but its operation is reversed (i.e., the notes sustain when the pedal isn’t pressed, but the notes stop sustaining once the pedal is pressed).
The polarity of the sustain pedal is determined by the keyboard upon startup. When the keyboard is powering up, the sustain pedal is assumed to be in the "up" (off) position. It is important that the sustain pedal is not pressed down during startup, otherwise its operation may be reversed.
My virtual instrument software (or hardware MIDI module) always recalls the sound next to the program change number that I have sent to it from my Oxygen keyboard. For example, if I send a program change number 40 (Violin), my MIDI module or software loads sound number 41 (Viola).
This behavior is normal. Some MIDI devices count their sound presets from
I have changed many parameters and would like to go back to the keyboard’s default settings.
Oxygen Series keyboards can be reset to their "factory" settings by simultaneously pressing the "+" and
NOTE: All assignments and modified patches will be lost once you perform this