Troubleshooting Guide
Problem | Cause | Solution |
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No image on the TV | TV or VCR/DVD is not set to proper input | Press the channel down button on the VCR/DVD or TV and | |
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| check for an INPUT channel below channel 2. | |
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| Use the menu system on your TV or VCR/DVD to fi nd INPUT or | |
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| SOURCE. Change to INPUT or SOURCE. |
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| Refer to your TV's or VCR/DVD’s instruction manual. | |
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| Batteries in the piano/receiver are weak | Replace the batteries in the piano with three, new “AA” (LR6) | |
| or dead | alkaline batteries and the receiver with three, new “C” (LR14) | |
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| alkaline batteries. |
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| Piano battery compartment door is loose | Fully tighten both screws in the battery compartment door. | |
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| No wireless connection (L.E.D. on | Distance between piano and receiver must be | |
| receiver is off) |
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| Receiver must be placed fl at on ground level or no more than | ||
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| 5 feet off the ground. |
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| Make sure receiver is centered in front of piano. | |
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| Make sure you have a clear path between the piano and the | |
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| receiver. Do not place the receiver in a closed cabinet. | |
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| Make sure receiver power is on. Slide the power switch ON . | |
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| Receiver is in sleep mode (after 1 hour of | |
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| button on the receiver to wake it up. |
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| Receiver | |
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| input jacks. |
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| No wireless connection (L.E.D. on | Piano power is off or it is in Learning or Music mode. Slide the | |
| receiver is on but not fl ashing) | power/mode switch to TV Connect | mode. |
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| Piano is in sleep mode (after 3 minutes of | |
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| a key on the piano to wake it up. |
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Low battery symbol | Batteries in the receiver are weak | Replace the batteries in the receiver with three, new “C” (LR14) | |
| alkaline batteries. |
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appears on TV screen |
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Response on TV from piano is | Interference from another | Do not use a remote control in the same room when using | |
intermittent | infrared device (ie.: remote control) | this toy. |
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| Software is not designed to interrupt | Once an animated learning sequence is complete, | |
| an animated learning sequence from | the software is ready to respond to a press, slide, | |
| constant button pressing, sliding, | turn or spin by baby. |
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| turning or spinning. |
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Image is stretched or distorted | TV aspect ratio set incorrectly | This product is designed for use with a 4:3 aspect ratio | |
on a wide screen TV |
| (display setting) and you should see black bars on the sides | |
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| of the image. For best picture, do not use a 16:9 aspect ratio | |
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| (stretched) wide screen setting. For more information on | |
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| changing this setting, refer to your TV owner’s manual. | |
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