Product Warranty and Return Information

PRODUCT WARRANTY AND RETURN INFORMATION

WARRANTY

Pelco will repair or replace, without charge, any merchandise proved defective in material or workmanship for a period of one year after the date of shipment.

Exceptions to this warranty are as noted below:

•Five years on fiber optic products and TW3000 Series unshielded twisted pair (UTP) transmission products.

•Three years on Spectra® IV products.

•Three years on Genex® Series products (multiplexers, server, and keyboard).

•Three years on DX Series digital video recorders, DVR5100 Series digital video recorders, DigitalSENTRY® Series hardware products, DVX Series digital video recorders, NVR300 Series network video recorders, and Endura® Series distributed network-based video products.

•Three years on Camclosure® and Pelco-branded fixed camera models, except the CC3701H-2, CC3701H-2X, CC3751H-2, CC3651H-2X, MC3651H-2, and MC3651H-2X camera models, which have a five-year warranty.

•Three years on PMCL200/300/400 Series LCD monitors.

•Two years on standard motorized or fixed focal length lenses.

•Two years on Legacy®, CM6700/CM6800/CM9700 Series matrix, and DF5/DF8 Series fixed dome products.

•Two years on Spectra III™, Spectra Mini, Esprit®, ExSite®, and PS20 scanners, including when used in continuous motion applications.

•Two years on Esprit and WW5700 Series window wiper (excluding wiper blades).

•Two years (except lamp and color wheel) on Digital Light Processing (DLP®) displays. The lamp and color wheel will be covered for a period of 90 days. The air filter is not covered under warranty.

•Two years on Intelli-M®eIDC controllers.

•One year (except video heads) on video cassette recorders (VCRs). Video heads will be covered for a period of six months.

•Six months on all pan and tilts, scanners, or preset lenses used in continuous motion applications (preset scan, tour, and auto scan modes).

Pelco will warrant all replacement parts and repairs for 90 days from the date of Pelco shipment. All goods requiring warranty repair shall be sent freight prepaid to a Pelco designated location. Repairs made necessary by reason of misuse, alteration, normal wear, or accident are not covered under this warranty.

Pelco assumes no risk and shall be subject to no liability for damages or loss resulting from the specific use or application made of the Products. Pelco’s liability for any claim, whether based on breach of contract, negligence, infringement of any rights of any party or product liability, relating to the Products shall not exceed the price paid by the Dealer to Pelco for such Products. In no event will Pelco be liable for any special, incidental, or consequential damages (including loss of use, loss of profit, and claims of third parties) however caused, whether by the negligence of Pelco or otherwise.

The above warranty provides the Dealer with specific legal rights. The Dealer may also have additional rights, which are subject to variation from state to state.

If a warranty repair is required, the Dealer must contact Pelco at (800) 289-9100 or (559) 292-1981 to obtain a Repair Authorization number (RA), and provide the following information:

1.Model and serial number

2.Date of shipment, P.O. number, sales order number, or Pelco invoice number

3.Details of the defect or problem

If there is a dispute regarding the warranty of a product that does not fall under the warranty conditions stated above, please include a written explanation with the product when returned.

Method of return shipment shall be the same or equal to the method by which the item was received by Pelco.

RETURNS

To expedite parts returned for repair or credit, please call Pelco at (800) 289-9100 or (559) 292-1981 to obtain an authorization number (CA number if returned for credit, and RA number if returned for repair) and designated return location.

All merchandise returned for credit may be subject to a 20 percent restocking and refurbishing charge.

Goods returned for repair or credit should be clearly identified with the assigned CA or RA number and freight should be prepaid.

1-8-08

REVISION HISTORY
Manual #	Date	Comments
C2403M	2/05	Original version.
C2403M-A	4/05	Varifocal camera case redesigned. Replaced 8-32 x 0.5-inch screws with 8-32 x 0.375-inch screws per ECO 05-10876.
C2403M-B	5/05	Added information for setting the jumper when using 12 VDC, and revised dimension drawing to show mounting
		hole pattern.
C2403M-C	10/05	Revise switch setting-descriptions for varifocal lens. Added WEEE statement.
C2403M-D	1/06	Updated factory switch settings for varifocal lens. Updated wiring information.
C2403M-E	2/08	Revised manual for fixed focus color cameras.

Pelco, the Pelco logo, Camclosure, DigitalSENTRY, Endura, Esprit, ExSite, Genex, Intelli-M, Legacy, and Spectra are registered trademarks of Pelco, Inc.

C2403M-E (2/08) specifications

The Pelco C2403M-E, introduced on February 8, 2008, is a high-performance camera designed for professional surveillance applications. Known for its robust construction and advanced imaging technologies, the C2403M-E is well-suited for a variety of environments, including industrial, commercial, and high-security areas.

One of the standout features of the C2403M-E is its 2-megapixel resolution, which provides crystal-clear images and exceptional detail. This high resolution is essential for identifying individuals and assessing situations accurately. Coupled with advanced low-light performance, the camera ensures effective monitoring even in challenging lighting conditions, making it a reliable choice for 24/7 surveillance.

The C2403M-E is equipped with a varifocal lens, which allows users to adjust the field of view as needed. This flexibility is invaluable in dynamic environments where the scene may change frequently. Additionally, the camera supports a wide dynamic range (WDR) technology, which balances bright and dark areas in a scene, significantly enhancing image quality in contrast-heavy situations.

Integration is a key aspect of the C2403M-E. The camera is compatible with various network systems and video management software, ensuring seamless incorporation into existing security infrastructures. It supports both H.264 and MPEG-4 compression formats, which helps to reduce bandwidth usage and storage requirements without compromising on image quality.

Another noteworthy characteristic of the C2403M-E is its rugged design. With an IP66 rating, the camera is dust-tight and resistant to powerful water jets, making it ideal for outdoor use. Additionally, the inclusion of surge protection ensures that the camera can withstand electrical disturbances, further enhancing its durability.

The Pelco C2403M-E also features advanced motion detection and alarm integration capabilities, providing intelligent monitoring solutions that can trigger alerts and notifications in real time. This automation helps to streamline security operations and ensures prompt responses to potential threats.

In summary, the Pelco C2403M-E (2/08) stands out for its high-resolution imaging, versatile lens options, superior low-light performance, and robust build quality. Its integration capabilities, combined with intelligent features, make it a compelling choice for any professional surveillance setup, providing reliable performance and peace of mind for users.