Jasco 98665 user manual Troubleshooting

Page 7

At this screen you can navigate through the software program. Each of the four icons in the picture above will take you to a different function. Click on one of the icons and discover the world of ArcSoft WebCam Companion.

For detailed instructions, click on the help tab.

Troubleshooting

1.Camera will not turn on

Make sure the camera is plugged into the USB port correctly

Make sure your USB port is functioning properly. You may need to install updates, service packs, or patches for your operating system from Microsoft’s® website, www.microsoft.com. Go to “Windows Update” under Resources.

2.Uninstall the Flat Panel Pop-Up Camera driver

Close all open applications.

Go to the Start Menu(Settings in some operating systems)

Control PanelAdd/Remove Programs

Select “98665 Flat Panel Pop-Up Camera”

Select “Remove”, then “OK” to uninstall the driver.

Select “Yes, I want to restart my computer”, then “Finish”.

Your computer will now reboot.

3.“Can’t detect camera”, “Can’t find VFW driver”, or “Can’t find camera driver” errors

Close all open applications.

Unplug the Flat Panel Pop-Up Camera from your computer.

7

Image 7
Contents Flat Panel Pop-Up Camera Table of Contents Contents Maintenance Care and StorageGetting to Know Your Flat Panel Pop-Up Camera InstallationPage ArcSoft WebCam Companion Mounting your cameraTroubleshooting TWO Year Limited Warranty FCC Statement