plawa-feinwerktechnik GmbH & Co.KG aias 1.3 Troubleshooting Problems, Symptom Problem Solution

11 Troubleshooting Problems

• Troubleshooting

The troubleshooting guide is designed to help you. If problems continue, please call your local customer support hot-line. See your registration card for hotline contact details.

Symptom					Problem			Solution
I receive an error message when I am				Digital Video Manager does not load.				Shut down all other applications and attempt to
installing the Digital Video Manager.								reinstall the driver
								Check the USB controller in your BIOS if they are
								activated. If these do not work, contact your national
								Customer Support representative.
I cannot upload images to the PC.				Connection failure.				Check all cables connections are secured.
My SPYPEN AIAS/ VIVA-DV1 camera				Conflict with another camera driver				If you have another camera installed on your
can’t be recognized	by the system.			capture device.				computer, remove it and it’s driver completely from
								your system to avoid conflicting with SPYPEN AIAS/
								VIVA-DV1or capture device.
I press the shutter button and get no				The SPYPEN AIAS/ VIVA-DV1 is				Wait for this process to complete and then take your
response.				processing the image.				next image.
I get a blurred image when uploading my				There may be a momentary delay between				Hold your SPYPEN AIAS/ VIVA-DV1camera steady
images to my computer.				pressing the shutter button and the actual				until you hear a “beep” which indicates the exposure
				exposure.				is completed.
My SPYPEN AIAS/ VIVA-DV1 Camera				This means there is insufficient power.				You need to replace the batteries.
LCD displays show ”			” and four beep
sound will be heard.
My SPYPEN AIAS/ VIVA-DV1 Camera				Your camera may be affected by the				Take out all the batteries and disconnect the camera
hanged and all buttons do not work				electrostatic discharge				from the computer for 10 seconds. Re-insert the
								batteries again.
I cannot upload files to the PC in Windows				On Windows 98SE, Mass Storage function				Please insert PLAWA CD and click Digital Video
98SE				needs to install the Digital Video				Manager to install the driver.
				Manager.
There is no response in NetMeeting or				NetMeeting	function	or	ArcSoft	Please insert PLAWA CD and click Digital Video
ArcSoft VideoImpression (live video) when				VideoImpression (live video) needs to				Manager to install the driver.
the camera is connected to the PC				install the Digital Video Manager
				REC mode is not selected in your SPYPEN				Set the camera to REC mode before connecting to
				AIAS/ VIVA-DV1 Camera				your PC.
My CD installation wizard does not work.				The auto installation file is switched to off.				Go to the computer desktop Right click on “My
								Computer”. Click “Properties”. Select “Device
								Manager”. Double click on “CD-Rom”, double click on
								“CD-R” (Normally the manufacturer’s name). Click on
								“ Setting . Ensure “Auto insert notification “ is ticked
								and the “ disconnect “ is ticked. If you change the
								settings the computer will ask you to restart your PC.
								Click “ Yes “
				The CD ROM is disconnected.				You can manually start it by going to the Windows
								Desktop, double click “My Computer”, double click
								your CD ROM icon and finally double click “INSTALL-
								E.EXE” file.
I cannot upload the images from the				The SD Card/MMC Card is inserted inside				The memory card with a higher priority than the
internal memory of the SPYPEN AIAS/				the SD Card/MMC Card slot.				internal memory for image storage or image transfer
VIVA-DV1camera to PC.								or delete.
I cannot switch on my SPYPEN AIAS/				The SD Card/MMC Card is not inserted				Make sure the SD Card/MMC Card is inserted all the
VIVA-DV1 Camera		after inserting a SD		properly.				way in and close the slot door properly.
Card/MMC Card .
I press the shutter button and get no				The SPYPEN AIAS/ VIVA-DV1 Camera is				Wait for this process to complete and then take your
response.				processing the image.				next image.
				The internal memory or SD Card/MMC				Delete some images in the internal memory of the
				Card memory is full.				camera or SD Card/MMC Card

Please also refer to the help files & User Guides that accompany the enclosed applications. For further information and support, please visit our website: http://www.spypen.com & http://www.plawa-digital.com/ viva

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