Kodak Z980 manual Camera/computer communications

Troubleshooting

Camera/computer communications

If	Try one or more of the following
Cannot transfer pictures.	■ Disconnect the USB cable. Close all open applications.
(The Add New Hardware Wizard	Re-install the software (see page 47).
cannot locate drivers.)
The computer does not	■ Turn on the camera (see page 2).
communicate with the camera.	■ Install new batteries (see page 1) or charge
	rechargeable batteries.
	■ Connect the USB cable to camera and computer port
	(see page 48).
	■ Install the software (see page 47).
	■ Disconnect the USB cable. Close all open applications.
	Re-install the software (see page 47).
	■ Disconnect camera from the computer. Close all
	software applications, reconnect camera.
Pictures taken in Smart Capture	■ In the Setup menu, change the Orientation Sensor
with Orientation Sensor set to “On	setting to “On” (see page 45). Then, take new
Transfer” are not correctly rotated	pictures and transfer them to the computer.
when transferred to the computer.
HD videos longer than 20 minutes	■ Use a card reader to drag and drop long videos to the
are not transferred to the	computer. Then use the Add Pictures button in
computer.	EASYSHARE Software to import the videos.
	■ Take shorter videos.
Tags that are assigned to a video	■ After a picture/video is transferred to the computer,
do not transfer to the computer.	assign tags using EASYSHARE Software.
Email tags are not transferred to	■ After a picture/video is transferred to the computer,
the computer, or email address are	assign email tags using EASYSHARE Software.
deleted from the camera.
Sound tags are not transferred to	■ Assign a Sound tag to pictures taken in any mode
the computer with pictures.	except Smart Capture.

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