Before contacting a Lenovo technical support representative, please have the following information as possible: option name and number, proof of purchase, computer manufacturer, model, serial number and manual, the exact wording of any error message, description of the problem, and the hardware and software configuration information for your system.
Your technical support representative might want to walk you through the problem while you are at your computer during the call.
For a list of Service and Support phone numbers, visit http://www.lenovo.com/support/phone.