Frequently asked questions

10)Q: Can I increase the memory size to store more pictures on my DPD?

A:No. The internal memory of DPD is fixed and cannot be expanded. However, you could switch between different photos by using different memory cards on DPD. Please note that photo rotation and slideshow orientation features are not supported for photos stored on memory cards or cameras because DPD only reads such photos but cannot change them.

11)Q: Why Digital Photo Display does not show some of my photos?

A:Digital cameras take photos and store them in JPEG format according to camera industry standards. Digital Photo Display is designed to show photos following the same industry standards. Some images, such as web images, scanned images, or photos in RAW format from professional cameras, are not stored according to camera industry standards and therefore cannot be correctly displayed on Digital Photo Display. Please use PC applications to convert such images into standard JPEG format for Digital Photo Display.

12)My Digital Photo Display is ON but the system does not respond anymore!

First please make sure the system is properly powered. Then please use a pin to trigger the Reset button located at the lower-left corner on the back to restore the system.

13)Q: What can I do if the supplied USB cable does not match or work with my digital camera?

A:Please use the USB cable that came with your digital camera for connection.

14)Q: Why my Digital photo display does not go into Auto-off status after I set it?

A:First, please make sure you set Current Time, Auto-off at, and Auto-on at correctly. Digital photo display will automatically turn off its display exactly at the Auto-off time. If the time has already passed for the day, it will start entering Auto-off status at the specified time from the next day.

15)Q: Why my Digital photo display does not follow my 6PM-6AM Brightness setting in the evening?

A:First, please make sure you set Current Time correctly. If you modify the Brightness setting during 6PM~6AM, it will temporarily follow that new setting for the evening and return to the original 6PM-6AM Brightness setting from the next evening.

16)Q: I'm trying to upload pictures from my PC directly to the Photo Display using the USB connection, but I cannot get it working. What can I do?

A:Connect Photo Display to PC and put photos directly under the root directory of the Photo Display drive. Disconnect the USB cable. After a few seconds, all photos in the root directory will be automatically added to Photo Display and the directory will be emptied. Please note that this operation does not apply to photos in sub-directories.

17)Q: I'm trying to upload pictures from my PC to a memory card, which I'm then inserting into the DPD. However, the DPD doesn't show the photos. What can I do?

A:Load all the photos you want to upload to DPD in the root directory of your memory card. Power off your DPD, insert the memory card, and then restart DPD. A fter a few seconds, all photos in the root directory of the memory card will be automatically added to Photo Display. The root directory on memory card will NOT be emptied after this operation. Please note that this operation does not apply to photos in sub- directories.

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