Frequently Asked Questions

1.Why cannot the Digital Photo Frame display some files from my Flash card or USB device?

•Some unpopular memory cards are not compatible with the device. Use a card which matches with the Digital Photo Frame.

•The file formats on your card or USB device might not be supported (only JPEG pictures are accessible). Provide files with the supported JPEG.

2.There is a memory card inserted in the Digital Photo Frame, but the device is not able to read the card. What

can I do?

•First, make sure that you are using a memory card type that is supported by the Digital Photo Frame.

•Secondly, make sure that the memory card is inserted correct.

•Thirdly, check if the USB device is inserted into the unit. This Digital Photo Frame always reads the files in the USB device if USB device and a card are inserted simultaneously.

•The file formats on your card might not be supported (only JPEG pictures are accessible). Provide files with the

supported JPEG.

Note: Some digital cameras save images into non-standard formats. Please refer to the operating manual of your camera for

specifics.

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