Frequently Asked Questions

1.Why cannot the Digital Photo Frame display some files from my Flash card or USB device?

•Some unpopular memory cards are not compatible with the device. Use a card which matches with the Digital Photo Frame.

•The file formats on your card or USB device might not be supported (only JPEG photos are accessible). Provide files with the supported

JPEG.

2.There is a memory card inserted in the Digital Photo Frame, but the device is not able to read the card. What can I do?

• First, make sure that you are using a memory card type that is supported by the Digital Photo Frame.

• Secondly, make sure that the memory card is inserted correctly.

• Thirdly, check if the file formats on your card are supported or not by the frame (only JPEG photos are accessible). Provide files with the supported JPEG.

Note: Some digital cameras save images into non-standard formats. Please refer to the operating manual of your camera for specifics.

3.Why do some photos load faster than others?

•Higher resolution photos load slower. Use photos with lower resolution to speed up the loading time. Note: The Digital Photo Frame supports up to 8000*8000 pixels photo display.

4.Why does the screen not show anything?

•The device might not have been turned ON or the adapter is not well connected.

5.Can I rotate a photo on the screen?

•YES. Touch [M] to open OSD menu while viewing photos, and then use [g] or [h] to select and touch [X] to rotate a photo. Note: The rotated photo will return to its original orientation after you power off the Digital Photo Frame.

6.What is the best photo resolution displayed on the screen?

•The best resolution is 800*600 and the max photo resolution of this Digital Photo Frame is 8000*8000 pixels.

ViewSonic		VFM835-52G/VFM835-72G
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