Philips 248X3LF Customer care and warranty, Philips Flat Panel Monitors Pixel Defect Policy

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7. Customer care and warranty

7 Customer care and warranty

7.1Philips' Flat Panel Monitors Pixel Defect Policy

Philips strives to deliver the highest quality products.We use some of the industry's most advanced manufacturing processes and practice stringent quality control. However, pixel or sub pixel defects on the TFT monitor panels used in flat panel monitors are sometimes unavoidable. No manufacturer can guarantee that all panels will be free from pixel defects, but Philips guarantees that any monitor with an unacceptable number of defects will be repaired or replaced under warranty.This notice explains the different types of pixel defects and defines acceptable defect levels for each type. In order to qualify for repair or replacement under warranty, the number of pixel defects on a TFT monitor panel must exceed these acceptable levels. For example, no more than 0.0004% of the sub pixels on a monitor may be defective. Furthermore, Philips sets even higher quality standards for certain types or combinations of pixel defects that are more noticeable than others.This policy is valid worldwide.

Pixels and Sub pixels

A pixel, or picture element, is composed of three sub pixels in the primary colors of red, green and blue. Many pixels together form an image.When all sub pixels of a pixel are lit, the three colored sub pixels together appear as a single white pixel. When all are dark, the three colored sub pixels together appear as a single black pixel. Other combinations of lit and dark sub pixels appear as single pixels of other colors.

Types of Pixel Defects

Pixel and sub pixel defects appear on the screen in different ways.There are two categories of pixel defects and several types of sub pixel defects within each category.

Bright Dot Defects

Bright dot defects appear as pixels or sub pixels that are always lit or 'on'.That is, a bright dot is a sub-pixel that stands out on the screen when the monitor displays a dark pattern.There are the types of bright dot defects:

One lit red, green or blue sub pixel

Two adjacent lit sub pixels:

-Red + Blue = Purple

-Red + Green = Yellow

-Green + Blue = Cyan (Light Blue)

Three adjacent lit sub pixels (one white pixel)

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Contents 248X3LF Table of Contents Safety precautions and maintenance Temperature 0-40C 32-95F Humidity 20-80% RHOperation Notational Descriptions Weee Setting up the monitor Installation Package contentsInstall base stand Setting up the monitor VGA Resolution notification 20˚Why do I need it? Except using key to scroll down, you can alsoImage Optimization How does it work?Off No optimization by SmartImage SmartKolor What is it? Philips SmartControl Premium Start with Standard pane Adjust menu Image Optimization ECO Image Optimization OptionAuto Pivot Facoty Preset can also be called from the drop down menu Task Tray Menu Enabled Drag and Drop Windows Other alternative path VistaWin No other alternative path available Title Bar Options Display Tune from the start menu or short cut on the desktopLeft Click Menu SmartDesktop Partition Definitions Horizontal Split Top Left side VerticalRight side Vertical Right side Vertical Even SplitTechnical Specifications TFT-LCDLED YESMtbf Rohs YES EpeatCompliance and standards Regulatory Approvals 307,TUV-GS,TUV-Ergo640x480 Power Management Automatic PowerSavingAutomatic power saving feature Regulatory Information Federal Communications Commission FCC Notice U.S. Only Reorient or relocate the receiving antennaCommission Federale de la Communication FCC DeclarationPolish Center for Testing and Certification Notice Paikka/IlmankiertoVaroitus Plassering/VentilasjonErgonomie Hinweis nur Deutschland Achtung Beim AufstellenCustomer care and warranty Philips Flat Panel Monitors Pixel Defect PolicyPixels and Sub pixels Types of Pixel DefectsBlack Dot Defects Total bright dot defects of all typesDark subpixel Adjacent dark subpixelsContact Information for Western Europe region Austria Siemens I&S0810 Belgium Care 078 Denmark NovoIBA FujitsuCPS Contact Information for Apmea region AL Shahd Computer L.L.CTroubleshooting & FAQs TroubleshootingNo Picture Power LED not lit Power on light is too strong and is disturbing Green, red, blue, dark, and white dots appears on the screenSmartControl Premium FAQs Run Windows Update and updated monitor and/or video driverTroubleshooting & FAQs Icm? Q4 How do I adjust the resolution? Q7 How should I clean the monitor surface? Q9 Can I connect my monitor to any PC, workstation or Mac?
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