Appendix B: Troubleshooting
Q: I have taken photos, but my computer says "No photos in camera." What do I do?
•First, ensure that you have taken photos with your camera. Press the shutter button a few times to take some sample photos and try again. If you still get a no photos error, this indicates that the software was not installed correctly or you may not meet the minimum system requirements.
•System Requirements:
At least a Pentium II 300 MHz, AMD Athlon 300 MHz, or a Celeron 400 MHz or higher, at least 64 MB of RAM. Please note that the older AMD K6 processors will not work. More information about determining your computer's specifications can be found in the General Computer Information section. If you have determined that you have pictures in your camera and you meet the system requirements, follow the steps below to reinstall the software.
•Software
1. First install the software. Click on Start, Settings, Control Panel and Add/Remove
programs. You will need to remove PhoTags Express. After removing it, restart your computer. If your camera is connected, disconnect it.
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