RGB Spectrum SuperView 3000 user manual Troubleshooting

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TROUBLESHOOTING

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8

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Problems with the SuperView’s operation may result from inappropriate system connections and settings. In the event of difficulty or anomalous results, first check cable connections, the video format associated with each input, the monitor timing selected, and any system options currently in effect. Some of these are discussed in Table 6. Please note that the SuperView’s hardware should only be modified or repaired by RGB Spectrum’s technicians.

T. .R. .O.U. .B. L. .E. S. .H. .O.O. .T. I.N. .G. .G. .U. .I D. .E. . . . . . . . . . . . . . . . . .

TABLE 6. Troubleshooting Guide

Symptom

Recommendations

 

 

No Power or Lights

Check that the SuperView is plugged in and powered on. Check the fuse

 

located in the line filter. Remove the fuse cover from the power connector

 

panel. The unit is supplied with two fuses; the second one is a spare. If the

 

primary fuse appears blown, replace it with the spare.

 

 

No Signal/Poor Signal on

Verify display mode (HOST FREE or HOST AUTO).

Monitor for Computer Input

Free-run mode: Make sure a suitable host is loaded from the Host List.

 

 

Autosync mode: Check cable connections from the host computer to the

 

SuperView’s BACKGROUND INPUT, and from the SuperView’s ANALOG

 

OUTPUT to the monitor. Ensure that the same number of coaxial cables are

 

attached on both the input and the output side of the SuperView.

 

 

No Windows

Ensure that at least one window is enabled. Ensure that the chroma key is

 

correctly configured. (If the ChromaKey is enabled, switch it off. If the

 

window appears in the key color area, you have a ChromaKeyColor setting

 

which is inconsistent with your reserved color.)

 

 

Background Computer

Check cables connections from the host computer to the SuperView and

Graphics Rolls Vertically

from the SuperView to the display device. Check if the problem persists

 

when the monitor is connected directly to the host computer’s output.

 

 

Windows have wrong aspect

Use the HostInteractive command to adjust timing parameter values.

ratio (i.e., are stretched) or are

Verify that the window source rectangle (WSR) and window destination

not positioned correctly

rectangle (WDR) have the same aspect ratio (for serial control) or that

 

AspectRatioTrim is set to 1000 (for front panel control).

 

 

Blank Video Window

Ensure that the window’s video source is properly connected to the system,

(window is black)

powered on and generating a signal. Ensure that the correct type is selected

 

(Composite, Component, or S-Video) with the INputTYPE command.

 

 

Frozen Window(s)

If a window is frozen after system start-up, turn freeze off. Use the FreeZe

 

OFF command.

 

 

Missing Window Imagery

Check the WSR value to ensure the entire image is being processed. Check

 

WSR and WDR to ensure the source and destination rectangles are

 

delivering the entire video image. Verify that ChromaKey is off.

 

From the front panel, use the size, priority, zoom and position controls to

 

ensure the entire image is properly sized and positioned on the screen.

 

 

May 9, 2002

SuperView 3000 User Manual

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Contents SuperView May 9 Chapter Supplied Components Chapter Serial Command Set N. E. .R. A. .L NtroductionT.P. .U. T N. .D. .O.W. . .I.N. .P.U. .T.SD E O O V E R L a Y S C H R O M a K E Y S.T. E. .M. . .F.E. .A.T. .U.R. .E.SSystem Features Supplied Components Optional Items S.T. E. .M. . .I N. .D. .E.P. .E.N. .D. E. .N. .C.E System BasicsR.I.A. .L. .P.O. .R. .T. .C. O. .N. .T.R. .O. .L N. .D. .O.W. .SN. .T .R.O.L D. .C.L.I.P.P.I.N.G P.E.C.T. .R.A.T.I.ON.D.O. .W.S. .O.N Window 2 on D. .E.S D.EE E R U N Composite video window input N. N. .E. .C.T. .O. R. .SBNC FemaleI.T.S T. .U. P. .. .A.U. .T.O. .S. Y. .N. .C. .M. .O. .D.E J.U.S. T. M. .E.N.TBackground Input T. .U. P. .. . F. .R. E. .E. -.R. .U. .N. .M. .O. .D.ESuperView Front Panel, Twelve Input 3RU Unit Front Panel ControlImage Brightness Contrast +100 Saturation +100 A. .G. E. . .M. .E.N. .UP. U. .T. .M. .E. .N.U T.P. .U. T. . .M. E. .N. .U N. .D. .O.W. . .M. .E. N. .U S. .C.E. .L.L. .A.N. .E.O. .U. .S. .M. .E.N. .U A. .T. U. .S. . M. .E. .N.UE.S. .E.T. .S E.S.E.TPresets Serial Command SET Active Lock DebugRGB Svideo ComponentHost Auto Lock Free DebugWith the HostSave 1…10 command Save command to store the Host ListFactory default Host #11 HostInteractive NoneOn OFF OFFPAN Setrate RSRSize WDRWSR HUE Echo On OFF PresetAutosave On OFF DemoHFP VersionHBP HactHost List VCP Software for the SuperView Technical Specifications Depth 18.0 45.7 cm 2RU up to six inputs Width 17.5 44.5 cmHeight 3.5 8.9 cm 3RU up to twelve inputs Width 17.5 44.5 cmO.U. .B. L. .E. S. .H. .O.O. .T. I.N. .G. .G. .U. .I D. .E TroubleshootingPoor Quality Video Echo modeFunction, see below Poor Quality in Chroma KeyFirmware Updates/README Files Firmware Updates/README Files RS-232 Control S.C.R.I.P.T.I.O.N DSRCTS R.A.M. .E.T.E.R.S D.E.M Video Levels and Chroma KEY 525 1250 525 White 100%Yellow 100% 525 1250 -270Ckc -270 175 525 1250 525 D E O L E V E L S a N D C H R O M a K E Y Updating System Firmware Do not proceed to update firmware without these two itemsD a T I N G S Y S T E M F I R M W a R E S. D. . .C. O. .M. .M. .A. N. .D. .S Serial Control of Multiple UnitsUnassign cancels Mpsd mode for all connected devices Assign Re-establish Mpsd communication mode Device Into Mpsd modeAssign UnassignMpsd Example Baud Rate Change Product Warranty R. .R. A. .N. .T.YT.E. N. .D. .E.D. . .W. .A.R. .R. .A.N. .T.Y Extended Warranty

SuperView 3000 specifications

The RGB Spectrum SuperView 3000 is a cutting-edge solution designed for multi-source video wall applications, offering unparalleled performance and flexibility for diverse industries, including control rooms, broadcasting, and corporate environments. This display processor harnesses advanced technologies to deliver superior video management capabilities, making it a preferred choice for professionals in need of high-resolution visual outputs.

One of the standout features of the SuperView 3000 is its ability to support a vast range of video formats, allowing for seamless integration of multiple source types. This includes HDMI, DisplayPort, DVI, and analog inputs, ensuring compatibility with a variety of devices from PCs to cameras. The system is engineered to handle resolutions up to 4K, providing crisp and vibrant visuals that enhance the viewing experience.

Another significant characteristic of the SuperView 3000 is its powerful processing capabilities. The unit can manage multi-window layouts, enabling users to display numerous sources simultaneously on large video walls. This is particularly beneficial in environments where real-time information dissemination is critical, such as in emergency operation centers or newsrooms.

The SuperView 3000 leverages a modular architecture, allowing users to configure the processor according to specific needs. This scalability is a key advantage, as it can grow with the requirements of an organization. Whether using a small setup with a few screens or a massive installation with dozens of monitors, the SuperView 3000 can adapt to varying scale and complexity.

User-friendliness is another hallmark of the SuperView 3000. The system includes intuitive software that facilitates easy content management and layout design. Operators can quickly arrange sources, transition between layouts, and implement real-time adjustments, all from a straightforward interface. This ease of use minimizes the learning curve and boosts operational efficiency.

With robust reliability and comprehensive support, including redundancy features and network management tools, the SuperView 3000 is engineered for continuous operation in demanding environments. Its versatility and performance make it an invaluable asset for any organization looking to enhance their visual communication capabilities. In summary, the RGB Spectrum SuperView 3000 stands out as a premier choice for advanced video wall processing, offering a suite of features designed to meet the diverse needs of modern enterprises.
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