Troubleshooting, Storage media | Samsung HMX-U20RN, HMX-U20SN

troubleshooting

Before contacting a Samsung authorized service center, perform the following simple checks. They may save you the time and expense of an unnecessary call.

WARNING INDICATORS AND MESSAGES

Power source

Message	Icon	Informs that...	Action
Low Battery	-	The battery is almost	• Charge the battery or use the AC power
Low Battery	-	discharged.	adaptor.
		discharged.	adaptor.
Check the authenticity			• Check whether the battery is authentic.
Check the authenticity	-	The battery can not pass	Change to an authentic battery.
of this battery	-	authenticity check.	• We recommended you use only genuine
of this battery		authenticity check.	• We recommended you use only genuine
			Samsung batteries in this camcorder.

Storage media

	Message	Icon	Informs that ...		Action
	Insert Card		There is no memory card	•	Insert a memory card.
	Insert Card		inserted in the card slot.	•	Insert a memory card.
			inserted in the card slot.

				•	Delete unnecessary ﬁles on the memory
				•	card.
	Card Full		There is not enough space to	•	Back-up ﬁles to your PC or another
	Card Full		record on the memory card.	•	storage media and delete ﬁles.
			record on the memory card.		storage media and delete ﬁles.
					Change to another memory card which
					has enough free space.
			The memory card has a	•	Format the memory card or replace it
	Card Error		problem and the camcorder	•	Format the memory card or replace it
	Card Error		problem and the camcorder		with a new one.
			can’t recognize it.		with a new one.
			can’t recognize it.
			The write protection tab on an	•
	Card Locked		SDHC/SD card has been set	•	Release the write protection tab.
			to lock.
	Not Supported Card		The memory card is not	•	Change to a memory card that we
	Not Supported Card		supported by this camcorder.		recommended.
			supported by this camcorder.		recommended.
	Not Formatted		The memory card is not	•	Format the memory card using the
	Not Formatted		formatted.		menu.
			formatted.		menu.
			The memory card was	•	The camcorder cannot play the ﬁles because
	Not Supported Format		formatted by another device		it does not support the memory card’s ﬁle
	Not Supported Format		and may still have images on		format. Format the card using the camcorder
			and may still have images on		format. Format the card using the camcorder
			it.		or install and format a new card.
	Low speed card.		The memory card does not	•	Change the memory card to a faster
	Please record at a	-	The memory card does not		one. page 27
72	Please record at a	-	have enough speed to record.	•	one. page 27
72	lower resolution.		have enough speed to record.	•	Change to a lower resolution.