Samsung 1000P user manual Troubleshooting, Try the following if you have trouble using the frame

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Appendix

Troubleshooting

Try the following if you have trouble using the frame.

Issue	Resolution

The frame will not turn on.	Verify that the power cable is connected properly.

When connecting the frame to a PC with
the USB connector, the screen blinks and	There may be a problem with the USB port of the PC.
the frame turns off automatically.

There is light leaking along the border of	If the screen is black, there may be light showing through due to the characteristics of the LCD
the clock screen.	panel. This is normal.

The time setting is not correct.	When the power adapter is disconnected for a long period of time, the current time settings may
The time setting is not correct.	be lost. Connect the power adapter at all times.
	be lost. Connect the power adapter at all times.

It takes time for a photo to display when	If the resolution of a photo is high or the file size is large, it may take longer to display.
the frame turns on or during a slideshow.
the frame turns on or during a slideshow.

Even though there is free space left on the	•	If the FAT section of the internal memory is damaged, photos may not copy there.
internal memory, photos will not copy there.	•	Make a folder inside the internal memory to copy photos.
	•	Verify that the devices are connected properly.
External devices (USB memory device or	•	Verify that the photos stored in the external memory devices are in JPEG format. Corrupted or
SD memory card) do not function properly.		damaged files will not display.
	•	The device may not be supported by the frame. Try another device.
	•	JPEG photos saved in CMYK modes will not display.
JPEG photos do not play.	•	JPEG photos edited by image editors (e.g., Photoshop or Paintshop) may not display properly.
		Save photos in JPEG format after editing on a PC and play the slideshow again.
Some photos will not display in a	Your frame can read up to 10,000 photos. Photos exceeding this limit will not display in a
slideshow.	slideshow.
The proportion of a photo is not correct.	From the Main menu screen, select Settings → Photos → Aspect Ratio → Original Fit.

The preview plays slowly.	When there are many photos or large file sizes, the preview may be slow.		45

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Contents Digital Photo Frame Contents Safety precautions Safety precautions Correct disposal of this product What’s in the box Get startedFront of your frame Get to know your frameRear of your frame Remote control Connect the adapter and turn the power on Set up your frameCustomize basic settings Get to know the Main menu From the Main menu screen, scroll to Clock and touch e View the time and dateConnect external memory devices Select a memory location Connect to a PC To transfer files from a PC Transfer files from a PCConnect the frame to a PC with the supplied USB cable p Open a folder to view filesClick on the Windows Taskbar Click the pop-up message To disconnect the frame from a PCPlay a slideshow Control playback using the following buttonsChange the view mode Use slideshow menus When you are finished, touch eTouch m during a slideshow Scroll to one of the following menus and touch eSelect slideshow effects SettingsTouch s to play the slideshow From the Main menu screen, select a memory location Play videosScroll to Videos and touch e Scroll to a file and touch e to play a videoWhen you are finished, touch b Use video menusTouch m during playback Play music Scroll to Music and touch eScroll to a file and touch e to play music Use music menus Browse files Browse and manage multimediaPhotos Manage filesCopy files Scroll to Copy and touch eSelect a destination for the files Delete files Scroll to Delete and touch eSelect Yes to confirm Other Bluetooth-enabled devices From the Main menu screen, scroll to Bluetooth and touch eFind and pair with Get data using the Bluetooth wireless feature Scroll to Photo List and touch eSelect the files you want to copy and select Copy Bluetooth Use Bluetooth menusInformation for using Bluetooth Set the time and date Adjust slideshow effectsSet and use alarms Set a new alarmWhen you are finished, select OK Deactivate an alarm Stop an alarmGeneral Customize general settingsScroll to Bluetooth and touch e Customize Bluetooth settingsUpdate or reset the frame System requirements for using the frame as a mini-monitor Use as a PC mini-monitorBefore use Use the PhotoActiva program Welcome to the InstallShield Wizard for Samsung PhotoActivaUpdate Firmware Try the following if you have trouble using the frame TroubleshootingTroubleshooting Digital frame SpecificationsCorrect disposal of the frame BluetoothRegion Contact Center Web Site Contact information of Samsung WorldwideContact information of Samsung Worldwide Software LicenseIndex Index