StarDot Technologies net camera manual Troubleshooting Guide, Technical Support

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Troubleshooting Guide

The StarDot Tools software does not list NetCam on my local network and/or is not accessible via its IP address.

1.Double check all cable connections and make sure NetCam’s network cable is plugged into an active Ethernet hub, switch or router. Make sure NetCam’s power LED is on (amber on boot-up, then green).

2.Connect NetCam to a PC’s serial port with the included null modem cable to verify network settings with the StarDot Tools software.

NetCam is slow to respond on a web browser.

1.If you have dial-up Internet connection, this may be normal.

2.Increase the applet refresh time, especially if the image resolution is set to the highest value. Try a value like 2000 or 3000 (2 or 3 seconds).

3.Set the JPEG quality to 70 or below. The higher the JPEG quality, the bigger the image file size, with very little improvement in image quality.

Images are not uploading to FTP server.

1.Double check all settings including hostname, username, password and path by using third party FTP client software (the command prompt FTP in Windows is a good test).

2.Try using an IP address in the hostname, or double check your DNS settings. For dial-up NetCam, do not use an IP address, use a hostname.

3.Try turning on the advanced FTP options “Delete Before Rename” and “IIS 4.0”

4.Telnet to NetCam and type cd /etc/config and press Enter. Type ftp- script ftp.scr and press Enter. Watch the results for errors.

Technical Support

Technical support for NetCam customers is available directly from StarDot Technologies. Answers to most questions can be found at our web site at http://www.stardot-tech.com.

Technical Support and Software/Firmware Downloads

http://www.stardot-tech.com/netcam

Technical Support via E-mail

help@stardot-tech.com

Technical Support via Phone

(714) 228-9282, 9AM - 5PM PST, Monday-Friday

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Contents Netcam Page Table of Contents NetCam Before You Start ConfigurationWhat’s Included and What’s Required Connecting NetCam to a Network Parts of NetCamAutomatic IP Assignment Dhcp An Overview of Network ConnectivityManual IP Assignment NetCam Connecting NetCam to a Modem Installation Installing NetCamLens Adjustment Installing NetCam OutdoorsMounting the Camera Accessing NetCam Accessing NetCam’s Configuration MenusViewing NetCam’s Images Image PropertiesAuto Exposure Fluorescent SyncManual Exposure Exposure GridResolution ProcessingSaturation GammaHaze Jpeg QualitySharpen Auto Color BalanceOverlay Properties TIME/DATE/TEXT StampText FontSample Colors Chart Font ColorBackground Color Markup Character ReferenceSymbol Markups Time MarkupsDate & Time Shortcut Markups Camera MarkupsPositioning Markups Password FTP PropertiesFTP Upload Required Fields HostnamePassive Mode TimeoutPath/File Advanced Fields Rotating ArchiveDelay Secondary Path/FileCurrent IP Link Path/File ScheduleUpload Window How do I display the live image on my web site?Applet Properties Image Viewer Java AppletSize Image-Click URLStatus Bar Status TextStatus Text Color Status Bar ColorSetting the Date and Time Date/Time PropertiesAutomatic Time Set Manual Time SetTime Zone SAST-2SADTNetwork Properties EthernetIP Assignment DhcpNetwork Hostname GatewayDomain Name Servers DNS Web Server PortDial-Out Properties Internet Dial-Out Connection PPPBaud Rate Initialization StringDefault Connection Send CR After LoginShell Login Always UpSecurity Properties NetCam UsersAdding a New User Advanced MenuDeleting a User TZO Dynamic DNS Weather StationLighting Imaging TipsOutdoor Lighting Sun Indoor Lighting Image Processing Options NetCam Lenses Focus RingIris Ring Changing LensesNetCam Troubleshooting Guide Technical SupportSpecifications FCC Statement of ComplianceOrangethorpe Ave Buena Park, CA 90620 U.S.A Fax
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