Nature Vision, Inc. | www.marcumtech.com |
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How to Obtain Service
We want our products to provide you with a pleasant on-the-water experience. That means maximum customer satisfaction. If you have a problem with your unit please contact Nature Vision's toll free number at (866) 777-0733 for a Return Authorization Number (RA#) or e-mail us at service@naturevisioninc.com. No service returns will be accepted without this pre-return authorization number, which must be clearly marked on the outside of the package. Nature Vision, Inc. retains the exclusive right to repair or replace the unit at its discretion.
The customer is responsible for shipping costs associated with returning the unit to Nature Vision, Inc. Nature Vision, Inc. will pay for shipping the repaired unit back to the customer while it is still under one-year warranty. All out of warranty services will be charged a fee for service and shipping which must be paid in advance. After obtaining a Return Authorization number, the unit should be securely packed and shipped “pre- paid freight” and insured to Nature Vision, Inc. It is the consumers' full responsibility to track their products sent out in the mail or other forms of delivery service. Nature Vision Inc. will not be liable for lost packages sent out in the mail. Unless specified otherwise, do not include batteries or other accessories when returning the product for repair. Nature Vision, Inc will not be responsible for lost or damaged accessories. Please allow a minimum of 10 business days to complete your repair.
Nature Vision, Inc.
1480 Northern Pacific Road Brainerd, MN 56401 RA#____________
Note: The RA number must be clearly marked on the outside of the package
Canadian customers please return to:
FTN
C/O Nature Vision Inc.
7075 Ordan Drive Mississauga, ON L5T 1K6 RA#____________
Note: The RA number must be clearly marked on the outside of the package