Vivotek IP3122, IP3112 manual Frequently asked questions

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B. Frequently asked questions

Q What if I forget my password?

A After the Administrator's password is assigned, every access to the Network Camera needs authentication. If you are one of the managed users, you have to ask the Administrator for the password. If you are the Administrator, there is no way to recover the root password except for restoring factory default. Refer to Appendix A for the procedures.

Q Why can I not watch video from the Network Camera after it is authenticated? A There are many possible scenarios regarding this problem,

1.If you have just installed the Network Camera and are unable to watch the video, check if the heartbeat LED is blinking or the lens cap is removed. If the heartbeat LED is dim, perform the software installation again.

2.If the Network Camera is well installed and you are accessing the Network Camera for the first time using Internet Explorer, adjust the security level of Internet Explorer to allow installation of plug-ins.

3.If the problem still exists after adjusting, and the message over the image window is showing "connecting", the network traffic may be too crowded.

Q What is the plug-in for?

A The plug-in provided by the Network Camera is used to display motion pictures and audio in Internet Explorer. If your system does not allow installation of any plug-in software, the security level of the web browser may need to be lowered. It is recommended that you consult your network supervisors in your office regarding adjustment of the security level. Software installation may be regulated in some offices.

Q Why is the timestamp different from the system time of my PC or notebook?

A The timestamp is based on the system time of the Network Camera. It is maintained by a real-time clock inside and can be automatically synchronized with the time server if the Network Camera is connected to the Internet and the function is enabled.

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Contents Page Technical@vivotek.com Before You Use This Product Table of Contents Http 886-2-82455282 886-2-82455532 Package Contents Installation Hardware installationCheck Network Settings Software installationInitial Access to the Network Camera Add Password to prevent Unauthorized Access How to Use AuthenticationInstalling plug-in Primary user’s capability Main Screen with Camera ViewSnapshot Digital ZoomDigital Output Client settings Url http//Network Camera/protocol.html For Best Real-time Video Images Administrator’s capabilityFine-tuning for Best Performance Somewhere Between Real-time and Clear Images Only Quality Images Will DoProtect Network Camera by passwords Opening accounts for new usersMore flexible options for viewers How to change the subject text of homepageChange homepage layout How to change the font color How to change the backgroundPage Page Page How to design my own homepage to replace the current one Page Build a multimedia web attraction site Demo on multiple sites mid-scale serviceProduct demo for e-business large-scale service Page Page Image URL Build a security application Send snapshots when motion is detected Page Software revision upgrade Definitions in Configuration System parameters Security settings Network settings GeneralFTP Streaming Ddns and UPnP settings Video codec parameters Page Motion detection Event operation Application settingsWeekly schedule Sequential operation Homepage layout settings Viewing system parameters Factory defaultViewing system log Status LED TroubleshootingReset and restore Frequently asked questions Page Page Restore factory default settings URL commands of the Network CameraCapture update Snapshot of Jpeg image Query status of the digital inputRestart system URL System resource URLGeneral format of command URL System configuration URLSecurity configuration URL Network configuration URLPassword for secondary Smtp server Ddns & UPnP configuration URL Video configuration URL Image quality configuration URL Application configuration URL Homepage layout configuration URL Technical specifications NetworkingElectromagnetic Compatibility EMC Liability
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