support and specifications
place a call
Call HP support while you are near the computer and printer. Be prepared to provide the following information:
•Printer model number (located on the front of the printer).
•Printer serial number (located on the bottom of the printer).
•Computer operating system.
•Version of printer driver.
–Windows PC: To see the printer driver version,
–Macintosh: To see the printer driver version, use the Print dialog box.
•Messages displayed on the computer monitor.
•Answers to the following questions:
–Has the situation you are calling about happened before? Can you recreate the situation?
–Did you install any new hardware or software on your computer around the time that the situation occurred?
specifications
This section lists minimum system requirements needed to install your HP Photosmart printer on a computer, and provides selected printer specifications.
For a complete list of printer specifications, see the HP Photosmart Printer Help. For information about viewing the Printer Help, see find more information on page 1.
system requirements
Component | Windows PC minimum | Macintosh minimum |
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Operating system | Windows 98, 2000 Professional, ME, XP | Mac® OS 9 v9.1 or later, OS X v10.1 |
| Home, and XP Professional | through v10.2 |
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Processor | Pentium® II (or equivalent) or higher | G3 or greater |
RAM | 64 MB (128 MB recommended) | Mac OS 9.1 and OS 9.2: 64 MB (128 |
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| MB recommended) |
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| Mac OS X v10.1 and OS X v10.2: 128 |
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Free disk space | 500 MB | 500 MB |
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Video display | 800 x 600, | 800 x 600, |
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4x | 4x | |
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Connectivity | USB 2.0 Full speed (Windows 98, 2000 | USB: Front and back ports (Mac OS 9 |
| Professional, ME, XP Home, and XP | v9.1 or later, OS X v10.1 through |
| Professional) | v10.2) |
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reference guide | 19 |