30 Day Guaranty & Warranty
HeadRoom 30 Day Guaranty
Unless specifically stated otherwise, all HeadRoom purchases come with a 30-day satisfaction guaranty in order to give you the opportunity to evaluate your purchases. We’re happy to provide you with the opportunity to refund or exchange your product, but to keep costs down we do have a few conditions. Products must be returned to us within 30 days of the date you receive the product. So make sure you try your purchase out right away! Products must be in “as-new” condition. This means that they’re in pristine cosmetic condition, functioning perfectly, and include ALL materials (plastic bags, warranty cards, tie wraps, etc). In other words, please send products back exactly as you re- ceived them. If a product is returned within the 30-day return period, but is not in “as-new” condition, we will charge you a 15% restocking fee plus any labor and materials required to return the product to “as-new” condition. Sorry, but after your 30 day trial, products are no longer exchangeable or refundable.
If you’re having trouble with a headphone amp or system, please contact us first to troubleshoot the problem. You can email Sales, (sales@headphone. com) or call 800.828.8184. If we can fix it while you’ve still got the product, everyone’s happy!
Mico Amp & Micro DAC Warranty:
The HeadRoom Micro Amp and DAC are warrantied for two years. If anytime within the first two years of your purchase you have a problem with your Micro Products, you can return it for repairs under the terms of our 30 Day Guaranty. HeadRoom is the only authorized service center for HeadRoom products, ei- ther in or out of warranty. If a unit is under warranty, there is no cost for the repair labor, parts, or shipping from HeadRoom back to you (i.e., You’re re- sponsible for paying the shipping charges to get the product to us).
Out of Warranty Repairs
Non warranty repairs are assessed at an hourly rate of $50 per hour plus parts, and are only conducted on HeadRoom products. If the cost of the repair is over $100, we will call you with an estimate. If you have an older HeadRoom amp that is out of production, we may not be able to repair the amp, however please contact us and we will let you know if we are able to. When we receive the equipment, we will initiate repairs and upgrades within 1-2 weeks and return the unit to you. The customer pays for shipping to HeadRoom and we pay for return shipping. Please refer servicing to HeadRoom factory authorized personnel as HeadRoom is the only authorized service center for HeadRoom products, either in or out of warranty. Tampering by persons other than Head- Room factory authorized personnel is discouraged and will void your warranty. HeadRoom will not accept warranty claims for damage resulting from accident, misuse, neglect, abuse or failure to follow instructions of operation.
Exchanges & Returns
Equipment Exchanges
If you would like to exchange your purchase for another item, you have two options. You can simply purchase the item you want, and send the item you don’t want back for refund within 30 days of the original purchase (don’t for- get to fill out the back of the Return & Exchange card and include it with your return). We will refund your credit card after we receive the item. Or, you can send your product back as an exchange, and indicate the product you would like on the Return card. We will adjust your credit card accordingly and ship you the new item. Replacement products are shipped to you as soon as pos- sible, typically within 3-5 days provided the replacement item is in stock.
Defective Equipment Exchanges
In the uncommon event of receiving a defective product, contact us and we will ship out a replacement product to you at no cost as soon as possible, typically within 3-5 days provided the replacement item is in stock. You will receive the replacement item along with a return shipping label and a card to include with the defective item to return to HeadRoom. Important: Fill in your name and original invoice number of your order on the card and return the item to HeadRoom within 2 weeks. If we have not received the product after 2 weeks (allowing shipping time) we will charge your credit card the amount of the defective item. Please understand that we enforce this policy as an incen- tive for customers to get defective equipment back to us as soon as possible.
Shipping Products back to HeadRoom
Please ship products back in the original shipping box (or another that is com- parable); please don’t send headphones back in JUST the headphone box, as it’s a sure bet that they will no longer be in “as-new” condition when we receive them! We HIGHLY recommend that you ship returns using an insured and “signature required” delivery method—we can’t be responsible for lost or damaged packages. Finally, don’t forget to include the completed Return & Exchange card and WRITE YOUR NAME on the outside of the box!
Return Products to: | Contact Us: |
HeadRoom | www.headphone.com |
Attn: Returns | Toll Free: 800-828-8184 |
2020 Gilkerson Drive | Phone: 406-587-9466 |
Bozeman, MT 59715 | Fax: 406-586-9484 |