Axis Communications M3203 Troubleshooting, Checking the Firmware, Upgrading the Firmware, About

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AXIS M32 Series

Troubleshooting

Checking the Firmware

Firmware is software that determines the functionality of the network camera. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in your camera is displayed on the page Setup > Basic Setup or under

About.

Upgrading the Firmware

When you upgrade your camera with the latest firmware from the Axis Web site, your camera receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release, before updating the firmware.

Note:

Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the new firmware) although this is not guaranteed by Axis Communications. Always read the instructions and release notes available with each new release, before upgrading the firmware.

1.Save the firmware file to your computer. The latest version of the firmware is available free of charge from the Axis website at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the camera’s web pages.

3.In the Upgrade Server section, browse to the desired firmware file on your computer. Click Upgrade.

Notes:

After starting the upgrade process,

always wait at least 5-10 minutes before restarting the camera, even if you suspect the upgrade has failed.

Your dealer reserves the right to charge for any repair attributable to faulty upgrading by the user.

The AXIS Camera Management software tool can be used for multiple upgrades. Please see the Axis website at www.axis.com for more information.

Emergency Recovery Procedure

If power or the network connection to the camera is lost during the upgrade, the process fails and the unit becomes unresponsive. A flashing red Status LED indicates a failed upgrade. To recover the unit, follow the steps below. The serial number is found on the label attached to the bottom of the camera.

1.UNIX/Linux - From the command line, type the following: arp -s <IP address of camera> <serial number> temp ping -s 408 <IP address of camera>

Windows - From a command/DOS prompt, type the following: arp -s <IP address of camera> <serial number>

ping -l 408 -t <IP address of camera>

2.If the unit does not reply within a few seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the camera’s IP address. In the page that appears, use the Browse button to select the upgrade file to use, for example, axism3204.bin. Then click the Load button to restart the upgrade process.

4.After the upgrade is complete (1-10 minutes), the unit automatically restarts and shows a steady green on the Power and Status LEDs and flashing green or amber on the Network LED.

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Contents USER’S Manual Liability Intellectual Property RightsEquipment Modifications Trademark AcknowledgmentsContents Key features Product overviewDimensions OverviewLED indicators Setup System Options LED settingsColor Description Accessing the Camera Access from a browserSetting the root password Access from the internetSetting the root password over a secure connection Adjusting the imageClick the Create self-signed certificate button Live View Axis Media ControlPan/Tilt/Zoom controls How to stream H.264 Video StreamsAlternative methods of accessing the video stream Motion JpegAxis Media Control AMC Video settings Video StreamStream Profiles Bit Rate ControlCamera Settings Exposure SettingsOverlay Image Privacy maskAdd/Edit Mask To define a new mask 1. Click Add Live View Config Default ViewerLayout Stream ProfileViewer Settings Action ButtonsUser Defined Links Preset Positions Pan Tilt Zoom PTZGuard Tour Axis M32 Series Pan Tilt Zoom PTZAdvanced ControlsEvent Configuration Event ServersEvent Types DefinitionsHow to set up a triggered event Triggered EventPre-trigger and Post-trigger buffers Configuration example Scheduled EventClick Add scheduled... on the Event Types Settings Camera tamperingConfiguring Motion Detection Motion DetectionClick Motion Detection under Events Click New against Windows NameExamples Object Size History SensitivitySystem Options Security UsersIP Address Filter Date & Time Basic TCP/IP Settings NetworkAxis Video Hosting System Avhs Axis Internet Dynamic DNS Service Advanced TCP/IP SettingsSocks QoS Quality of Service Smtp emailUPnP Traps for Snmp v1/v2LED Settings MaintenanceSupport Configuration Logs & ReportsAdvanced AboutResetting to the Factory Default Settings Using the Control ButtonTroubleshooting Emergency Recovery ProcedureChecking the Firmware Upgrading the FirmwareAxis Support Symptoms, Possible Causes, and Remedial Action Camera is accessible locally, but not externallyBrowser Power indicator is not constantly lit Camera is inaccessibleProblems uploading files Decode only I framesTechnical Specifications Function/group Specification Network Security Alarm triggersAlarm events Video access fromFunction/group Specification General performance considerationsAxis Camera Station Video management software for viewing Software Recording up to 50 cameras Not includedGlossary of Terms CCD Charged Coupled Device This light-sensitive imageDNS Domain Name System DNS is used to locate Duplex See Full-duplex Half-duplex See Full-duplexVOP See VOP Axis M32 Series Glossary of Terms URL Uniform Resource Locator An address on the network Image, which may also be a completely new image Axis M32 Series Index
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M3204, M3203, M3203-V, M3204-V specifications

Axis Communications is renowned for its innovative approach to network video technology, and its M3200 series is a testament to this legacy, comprising models such as the M3204-V, M3203-V, M3203, and M3204. These cameras are designed to meet the diverse needs of surveillance applications while maintaining high standards of video quality and performance.

One of the standout features of the M3200 series is its compact and discreet design. The cameras are ideal for indoor use in environments where aesthetics are vital, such as retail stores, hotels, and offices. Their unobtrusive form factor allows them to blend seamlessly into various settings while providing comprehensive monitoring capabilities.

The M3204-V and M3204 models support two-way audio, allowing users to not only monitor but also communicate through the camera. This feature is particularly useful for interactive communication in scenarios like customer service or security personnel directions. Additionally, it supports an audio input for connecting external microphones, which enhances situational awareness.

All models in the series are equipped with Axis’ Lightfinder technology, enabling them to capture high-quality video in low-light conditions. This technology ensures that users receive clear and detailed images even in challenging lighting environments. Furthermore, the M3200 series offers Wide Dynamic Range (WDR) functionality, which helps to enhance the visibility of both dark and bright areas in a scene simultaneously.

With support for1080p resolution at up to 30 frames per second, the M3200 series delivers crisp and detailed video, making identification easier. The cameras also feature H.264 compression technology, which helps optimize bandwidth and storage requirements without sacrificing quality.

For added versatility, the M3200 series includes a wide variety of mounting options, making it easy to install the cameras in various settings. They also come equipped with an IP51 rating for dust and drip protection, ensuring reliable operation even in less-than-ideal conditions.

Moreover, the integration of Axis' Zipstream technology efficiently compresses video, thereby decreasing storage and bandwidth usage while retaining critical forensic details. This is particularly beneficial for long-term archiving of footage without quality loss.

In conclusion, Axis Communications M3200 series models such as the M3204-V, M3203-V, M3203, and M3204 offer advanced features tailored for effective surveillance. The combination of compact design, enhanced low-light capabilities, flexible installation options, and superior image quality positions the M3200 series as a top choice for those seeking reliable and efficient security solutions.