Bosch Appliances 800, 100, 600 manual AutoDome 700 / AutoDome, Upgrading Firmware with the Ctfid

Page 28

24en Troubleshooting

3.2

AutoDome 700 / AutoDome 800

 

This section offers suggestions if a firmware upgrade fails in an AutoDome 700 or an

 

AutoDome 800.

3.2.1

Web Browser Issues

 

The browser displayed video correctly before the upgrade, but is no longer streams after com-

 

pleting the upgrade process. Do a manual refresh of the LivePage. If this does not work, check

 

to ensure the following:

 

– Microsoft® Internet Explorer® version

 

 

You must use Internet Explorer version 7.0 or higher.

 

– Bosch MPEG ActiveX version

 

 

Compare the Bosch MPEG ActiveX version number, displayed in the Internet Explorer

 

 

information bar, to the latest version available on the Bosch Security Systems Web site

 

 

(www.boschsecurity.us).

 

Java version

 

 

Microsoft Java is not longer supported. Install the latest Sun Java VM available on the V

 

 

the Bosch Security Systems Web site (www.boschsecurity.us).

 

DirectX version

 

 

The version of DirectX must be 9.0c or higher. Install the latest version available on the

 

 

Bosch Security Systems Web site (www.boschsecurity.us).

3.2.2

IP Firmware Upgrade Fails

 

If an error message appears stating that the IP firmware upgrade has failed, navigate to the

 

following special URL:

http://IP_AutoDome_IP_Address/upload.htm

Where IP_AutoDome_IP_Address is the IP address for your IP AutoDome.

The browser then displays the following window:

 

Figure 3.2 IP Firmware Upgrade URL

 

Click Browse and navigate to the IP directory. Select the IP firmware file and click OK. Then

 

click Upload to attempt the IP firmware upload again. If the upgrade fails again, contact Bosch

 

technical support for assistance.

3.3

Upgrading Firmware with the CTFID

 

These suggestions are applicable if upgrading using the CTFID software with either a Bilinx or

 

a serial hardware connection.

3.3.1

CTFID does not Connect

 

Ensure that the latest version of CTFID has been installed from a CD or downloaded from the

 

Bosch web site (www.boschsecurity.us).

F.01U.097.269 4.0 2012.02

Firmware Update Manual

Bosch Security Systems, Inc.

Image 28
Contents Analog PTZ Cameras Page Table of Contents Page IP AutoDome Firmware Updates via a TCP/IP Network Upgrading the AutoDome 700 or AutoDomeBeginning the Firmware Update Process Select Settings linkClick the Maintenance link below the Service link Updating The AutoDome 700 or AutoDome 800 Firmware Selecting and Uploading Firmware FilesBrowser window during the firmware upload Page Analog Camera Firmware Updates via the Ctfid Selecting the Service PackHardware Connections Bilinx Connections2Serial Connections Launching the Ctfid SoftwareLaunching with a Bilinx Connection Launching with an RS232/RS485 Serial Connection Ctfid Detect Device ScreenDownloading AutoDome Device Settings Uploading an AutoDome 100 Service Pack Uploading AutoDome or MIC Series 550 Firmware Files11 Select AutoDome 100 Series Firmware Image File Uploading an AutoDome 600 or MIC Series 550 Service Pack Order to Upload FilesMust start with. See .1 Selecting the Service Pack, on 5Updating the SC Boot file 14 Service Pack File Selections16 Firmware Update Warning 18 Successful SCBoot Upgrade Updating the G5Main or MICMain Files20 Firmware upgrade warning Click OK to complete the upgrade process Additional Language Option 23 Select Language folderChanging the OSD Language 24 Upload Language table3Troubleshooting AutoDome 600 Firmware Version IdentificationWeb Browser Issues IP Firmware Upgrade FailsAutoDome 700 / AutoDome Upgrading Firmware with the Ctfid4Firmware Upgrade via Ctfid Fails Serial RS232 or RS4854Auto Tracker Does not Activate with on 78 Enter Page Bosch Security Systems, Inc
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