Avaya 555-233-167, 700287337 manual Avaya Contact Information

Introduction

Avaya Network Management Software Systems Support Group (NMSSS)

The Avaya Network Management Software Systems Support Group (NMSSS) in Tampa Bay, Florida answers customer calls about products in Avaya Integrated Management. NMSSS will either answer your questions directly or connect you with an associate who can answer questions about the products.

Avaya Contact Information

Table 1-1and Table 1-2provide contact information that you may use if you need assistance during the process of installing and setting up Avaya Integrated Management.

Table 1-1. Customer-Accessible Resources
Resource	Contact Information
Avaya Support Center	http://www.avaya.com/support
Network Management	+1 800 237-0016
Software Systems Support
(NMSSS)
Remote Network Integration	+1 800 730-9108, prompt 3
Services (RNIS)	http://www1.avaya.com/enterprise/brochures/svc1369.pdf
Toll Fraud Intervention	+1 800 643-2353, prompt 1
Table 1-2. Avaya Internal Resources
Resource	Contact Information
Avaya System Management	http://aem-support.dr.avaya.com
Support
Avaya Technology and	+1 888 297-4700, prompt 2,6
Consulting (ATAC)	http://forum.avaya.com (requires a password)
Remote Network Integration	http://associate2.avaya.com/sales_
Services (RNIS)	market/products/data-implementation-services/
Integrated Management	http://associate2.avaya.com/solution/support_plans/#Enterprise
Services Support Plan
AIM001 Form	http://associate2.avaya.com/sales_
	market/products/data-implementation-services
	Click Avaya Integrated Management Configuration Request
	Form #1.

Avaya Integrated Management, Network Infrastructure Management Installation and Upgrade 3