Frequently Asked Questions

1.Why can’t the Digital Photo Frame display some files from my Flash card or USB device?

•Some memory cards are not compatible with this Digital Photo Frame. Use a card that matches with the Digital Photo Frame features.

•The file formats on your card or USB device might not be supported (only JPEG pictures are supported).

2.There is a memory card inserted in the Digital Photo Frame, but the device is not able to read the card. What can I do?

• First, make sure that you are using a memory card type that is supported by the Digital Photo Frame.

• Secondly, make sure that the memory card is inserted correctly.

• Thirdly, check if the USB device is inserted into the unit. This Digital Photo Frame always reads the files on the USB device if the USB device and a memory card are inserted simultaneously.

• The file formats on your card might not be supported (only JPEG pictures are supported).

Note: Some digital cameras save images into non-standard formats. Please consult the operating manual of your camera for assistance.

3.Why do some pictures load faster than others?

•Higher resolution pictures load slower. Use pictures with lower resolution to speed up loading times. Note: This Digital Photo Frame supports images up to 16 mega-pixels.