Troubleshooting Guide
If you are experiencing problems with your Digital Photo Frame, please consult the following Troubleshooting information. If you need further assistance, please contact Technical Support at 1
No power:
Please check whether there is power, and that the DC power cord is plugged in correctly.
Remote Control not functioning:
Please check that the battery has power, and that it is inserted correctly matching the polarities.
Can not read the CARD or USB:
Please check that there is content on the card or USB disk.
No AV output:
Please check to ensure that all audio and video cables are connected correctly.
Can not play the file:
Please confirm whether the file format can be played by the player.
Display too bright or too dark:
Please adjust the brightness or contrast in the setup menu.
The color is light or no color:
Please adjust the color setup.
No sound:
Please check that the volume is not at minimum and is not in MUTE mode.
The picture can do display in full screen:
Please check the picture aspect ratio setup.
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