EDGE Tech Digital Picture Frame warranty Troubleshooting

4101 Ver1(12-04)

NEED

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TECH SUPPORT

www.edgetechcorp.com/support

TROUBLESHOOTING

SYMPTOM	CAUSE and/or CORRECTIVE ACTION
Digital Frame doesn’t power on	·The POWER connector to the unit is not securely inserted.
	Make sure you connect the AC adapter to the frame properly. When you connect the AC
	adapter to the frame and power up the unit, even without a memory card, you should see a
	blank white screen. If you don’t see the lit screen, check the power connector to the digital
	frame and make sure it is securely attached.
No Start-up screen	· Memory card is not inserted correctly.
	· No photo, music, or video file on the memory card.
	· Incompatible file format.
	Verify if the way you inserted the card is correct. Make sure the front label of the memory
	card is facing AWAY from you. Do not force the memory card into the slot.
	Make sure there is at least one supported photo, music, or video file on the memory card.
	Compatible Photo format: JPEG
	Compatible Music format: MP3
	Compatible Video format: Motion JPEG (avi), MPEG-I, MPEG-II.
The picture does not appear on	· Incompatible file format.
	· No picture file is on the memory card.
the screen after selecting the
	Make sure there is at least one supported picture file stored on the memory card.
PHOTO function
	Compatible Photo format: JPEG
	The digital frame is compatible with the JPEG file format only. The device does not support
	TIFF, BMP, GIF etc.
PIC + MP3 button does not work	· Incorrect operation
	· No music file stored on the memory card.
	Select PHOTO folder first.
	Press PIC + MP3 button after entering the PHOTO folder.
	Make sure you store at least one MP3 music file on the memory card.
TV-OUT does not work	· Check if the NTSC/PAL setting is correct.
	· Press PAL/NTSC button to set the correct setting.
Video file does not play	· Slow memory card.
properly	Make sure you use a high-speed memory card to play video files.
	If you want to play a MPEG-II video make sure you store the file on a CompactFlash Card.
Small video size on the screen	· Low video resolution
	Most digital cameras take video in 320x240 or lower resolution. The best supported resolution
	of a photo or video is 640x480. Use the Zoom button on the remote control to enlarge it.
Black bands appear around the	· This is normal since different digital cameras take pictures in varieties of resolutions (or pixels).
picture	Use a Photo Editing software to resample the picture’s resolution to 640x480.

IMPORTANT

PLEASE CONTACT A QUALIFIED TECHNICIAN FOR ASSISTANCE IN INSTALLING OR USING THIS PRODUCT IF YOU ARE NOT FAMILIAR WITH DOING SO. ANY INSTRUCTIONS INCLUDED WITH THE PRODUCT ARE FOR CONVENIENCE ONLY AND ARE NOT INTENDED TO BE ALL-INCLUSIVE.

327 East 14th Street / Ada OK 74820 (800) 332-6581 / (580) 332-6581 / www.edgetechcorp.com

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