COBY electronic DP-240 Troubleshooting, Player does not turn on, Buttons do not work

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Troubleshooting

If you have a problem with this device, please read the troubleshooting guide below and check our website at www.cobyusa.com for Frequently Asked Questions (FAQs) and firmware updates. If these resources do not resolve the problem, please contact Technical Support.

Address COBY Electronics Technical Support

56-65 Rust Street

Maspeth, NY 11378

Email

techsupport@cobyusa.com

Web

www.cobyusa.com

Phone

800-727-3592:

Weekdays 8:00AM–11:00PM EST

 

 

Weekends 9:00AM–5:30PM EST

 

718-416-3197:

Weekdays 8:00AM–5:30PM EST

The player does not turn on.

Ensure that the player is fully charged. Try charging the player overnight.

Reset the player (use a paper clip to press the Reset button on the rear of the player) and try again.

The buttons do not work.

Ensure that the player is fully charged. Try charging the player overnight.

Reset the player (use a paper clip to press the Reset button on the rear of the player) and try again.

www.cobyusa.com

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Contents DP-240 For Customer Use PrecautionsPrecautions FCC Statement Important Safety Instructions Important Safety Instructions Important Safety Instructions Table of Contents Firmware Upgrades Troubleshooting Specifications Package Contents Features Controls at a Glance Getting StartedCharging Your Photo Album Powering Your Photo AlbumTurning Your Photo Album On/Off Resetting Your Photo AlbumInstalling a SD Memory Card optional Main Menu Photo Browser Controls Photo ModePhoto Viewer Options Photo Viewer ControlsMusic Mode Music Player Controls Music Player Options Enter the Setup mode to set your album’s system options Setup ModeDisplay Backlight Brightness Language System USB Connections Connecting to a ComputerMacintosh OS Microsoft WindowsMicrosoft Windows Macintosh OS Firmware Upgrades Buttons do not work TroubleshootingPlayer does not turn on Sound quality of the music is poor Cannot transfer files to the playerThere is no sound during playback Player has malfunctioned Player will not play my music fileJPEG, GIF, BMP SpecificationsCoby Electronics Corporation