Brookstone Photo Frame Troubleshooting: Resolve Common Issues with Your Digital Photo Frame
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troubleshooting guide

problem

possible cause

action

Frame does

The adapter is

Ensure adapter is

not power on.

not inserted correctly.

connected correctly.

 

 

 

 

Power outlet does

Relocate to a power

 

not have power.

outlet that has power.

 

 

 

Frame does

Memory card is not

All cards are inserted

not read

inserted correctly.

with the label-side up.

memory card.

 

 

 

Using a Memory Stick®

Remove and reinsert

 

Duo adapter.

card and adapter to

 

 

ensure proper contact

 

 

in card reader.

 

 

 

 

Card is below 64MB.

Use a 64MB or

 

 

higher card.

Using a memory card that is not compatible with the frame.

Ensure the memory card is compatible with the frame. See page 34.

File does not download, the file is distorted, the unit freezes or the file will not copy to the frame.

File is very large.

Files above 2.0 megapixels

 

take longer to download.

 

 

Internal memory

Files will not download

is full.

when memory is full.

 

Delete files from the frame

 

before downloading.

 

Photo file is a

Scanned images can

 

scanned image.

be very large. Some may

 

 

be too large for the

 

 

frame to handle.

 

 

 

Some of my photos

Photos are not in

Use MediaImpression™

are not showing on

JPEG format.

software to convert your

the frame.

 

photos to JPEG. See

 

 

page 13 for instructions.

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Contents Digital Picture Show Table of Contents Important Safety Information Accessories Location of Parts and Controls Frame operation ABCPlug in adapter Frame Features Photo SmoothInstalling Software on your computer Optimizing photo storage capacityMediaImpressionTM software Software control locations Locate Photos Convert Photo EditCorrect format for frame Destination BrowseClock & Settings Set the Time DatePress Exit to exit menu Clock & Settings Activate the Power Save featurePhotos Copy Single PhotoCopy ALL Photos AdvancedPhotos Unit will revert to Thumbnail mode Select Slide Show time Select SlideShow Transition Smooth Feature Activate Dynamic Lighting FeatureActivate Photo Rotate photoQuick Access Delete photos from the frame Delete Single PhotoDelete ALL Photos Advanced Delete photos from the frame Delete Selected PhotosFrame using Delete photosFrom My computerVideo Copy Single VideoCopy ALL Videos Copy Selected Videos Copy my videos onto Select Video playbackQuick Access Delete videos from the frame Delete Single VideoDelete ALL Videos Advanced Delete videos from the frame Delete Selected VideosDelete videos from the frame Advanced Delete videos fromMusic Copy Single Song Copy ALL SongsCopy Selected Songs Want to… Do this… Select music playback Arrange my songsA specific order Delete Single SongAdvanced Delete songs from the frame Delete Selected SongsDelete ALL Songs Delete songs fromScreen Prompts Button has been pressedUntil some files are deleted Specifications JpegAVI Mpeg 1/2/4, Mjpeg MPG Mpeg 1, Mpeg MP4 Mpeg MOV MjpegTroubleshooting guide Take longer to downloadBefore downloading These features may These features will onlyRun under the Normal Slide Show transition Possible cause Action Frame drive is not mounting on my computerMusic is not playing Slide Show Music With my Slide Show Is not on On seeFiles are not named correctly for the frame to order them Page Page Page One 1 Year Limited Warranty 634592

Digital Photo Frame specifications

The Brookstone Digital Photo Frame is an innovative device that elegantly marries technology with personal storytelling, allowing you to showcase cherished memories with ease. This state-of-the-art photo frame boasts a range of features designed to enhance the display experience while providing users with versatility and convenience.

One of the standout attributes of the Brookstone Digital Photo Frame is its high-resolution display, which offers vibrant colors and sharp image quality. With screens available in various sizes, from compact to large, users can choose a model that best fits their spaces, whether it be a cozy office desk or a spacious living room. The bright LCD displays ensure your photos look stunning, regardless of lighting conditions.

Connectivity is another key feature of this digital photo frame. Many models come equipped with Wi-Fi capabilities, allowing users to easily upload photos from smartphones or tablets via dedicated apps. This seamless integration means you can quickly rotate through your favorite images without the hassle of transferring files manually. Additionally, cloud storage options are often available, providing peace of mind that your memories are securely backed up.

The user-friendly interface of the Brookstone Digital Photo Frame is designed for all ages. With straightforward navigation and touch screen functionality, it is easy to scroll through images, adjust settings, or create personalized slideshows. Many versions also include customizable transition effects, enabling users to enrich their photo displays with dynamic features.

Beyond images, some Brookstone frames feature built-in video playback capabilities, allowing you to relive moving moments captured on video, making it not just a photo frame but a multimedia storyteller.

Moreover, the device often includes a range of connectivity options such as USB ports and SD card slots, ensuring compatibility with various media formats and sources. Some models also offer remote controls for added convenience, making it easy to operate from a distance.

In summary, the Brookstone Digital Photo Frame is a modern solution for displaying memories. With high-resolution screens, seamless wireless connectivity, user-friendly interfaces, and multimedia capabilities, it continues to redefine how we share and enjoy our treasured moments with family and friends. Whether as a gift or a personal indulgence, it’s an ideal choice for anyone looking to celebrate life’s special occasions in style.
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