Dual MXDM66 owner manual Limited One Year Warranty, Troubleshooting General, What to do?

MXDM66 OPERATION

Limited One Year Warranty

MXDM66 OPERATION

Troubleshooting - General

This warranty gives you specific legal rights. You may also have other rights which vary from state to state.

Dual Electronics Corp. warrants this product to the original purchaser to be free from defects in material and workmanship for a period of one year from the date of the original purchase.

Dual Electronics Corp. agrees, at our option, during the warranty period, to repair any defect in material or workmanship or to furnish an equal new, renewed or comparable product (whichever is deemed necessary) in exchange without charges, subject to verification of the defect or malfunction and proof of the date of purchase. Subsequent replacement products are warranted for the balance of the original warranty period.

Who is covered? This warranty is extended to the original retail purchaser for products purchased from an authorized Dual dealer and used in the U.S.A.

What is covered? This warranty covers all defects in material and workmanship in this product. The following are not covered: software, installation/removal costs, damage resulting from accident, misuse, abuse, neglect, product modification, improper installation, incorrect line voltage, unauthorized repair or failure to follow instructions supplied with the product, or damage occurring during return shipment of the product. Specific license conditions and copyright notices for the software can be found via www.dualav.com.

What to do?

1.Before you call for service, check the troubleshooting guide in your owner’s manual. A slight adjustment of any custom controls may save you a service call.

2.If you require service during the warranty period, you must carefully pack the product (preferably in the original package) and ship it by prepaid transportation with a copy of the original receipt from the retailer to an authorized service center.

3.Please describe your problem in writing and include your name, a return UPS shipping address (P.O. Box not acceptable), and a daytime phone number with your shipment.

4.For more information and for the location of the nearest authorized service center please contact us by one of the following methods:

•Call us toll-free at 1-866-382-5476

•E-mail us at cs@dualav.com

Exclusion of Certain Damages: This warranty is exclusive and in lieu of any and all other warranties, expressed or implied, including without limitation the implied warranties of merchantability and fitness for a particular purpose and any obligation, liability, right, claim or remedy in contract or tort, whether or not arising from the company’s negligence, actual or imputed. No person or representative is authorized to assume for the company any other liability in connection with the sale of this product. In no event shall the company be liable for indirect, incidental or consequential damages.

Problem	Cause	Action
Unit will not turn on	Yellow wire not connected or incorrect voltage	Check connections for proper
	Red wire not connected or incorrect voltage	voltage (11~16VDC)
(no power)
	Black wire not connected	Check connection to ground
	Fuse blown	Replace fuse
Unit has power	Speaker wires not connected	Check connections at speakers
	One or more speaker wires touching each	Insulate all bare speaker wires from
(but no sound)
	other or touching chassis ground	each other and chassis ground
	Yellow or red wire touching chassis ground	Check for pinched wire
Unit blows fuses	Speaker wires touching chassis ground	Check for pinched wire
	Incorrect fuse rating	Use fuse with correct rating
	Unit is not mounted correctly or backstrap is	Check mounting sleeve and
Excessive skipping	not secure	backstrap support
	Physical defect in media (CD, CD-R or CD-RW)	Check media for scratches
ERROR-01 appears	Disc read error	Press EJECT or RESET
on display
ERROR-02 appears	Focus error or disc is in upside down	Press EJECT or RESET
on display
PROTECT appears	The WMA file is copy-protected by DRM	Write disc using WMA files that are
on display	(Digital Rights Management)	not copy-protected
NO FILE appears	Selected file is not available in direct or	Repeat search using valid
on display	alphanumeric search modes	parameters
INVALID appears	The file format is incompatible	Write disc using valid audio files
on display		with .mp3 or .wma file extensions
	CD mechanism position out of alignment	Press and hold EJECT for 3 seconds
Unit will not accept		to reset CD mechanism position
a disc	CD transit screws still in place	Remove 2 transit screws located on
		top of the unit
NO SUPPORT appears on	An invalid ID3 tag version is present	Version 1.0 to 2.0 ID3 tags are
		supported.
display

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