Troubleshooting
The following table contains the common problems and the solutions to these problems. Please check this list before you contact the technicians.
Problems | Solutions |
| Connect power cord correctly. |
NO PICTURE | Turn on power. |
Connect video cable correctly. | |
| Select the input signal source with proper cable connection with |
| the source button. |
ABNORMAL | Match the colors on the cables to the ports off the back of the |
COLORS | television. I.E. red cable to red colored port. |
PICTURE IS TOO | Adjust your contrast, brightness and lamp settings from the |
DARK | OSD Menu. For adjust controls, refer to page 27. |
AUDIO ONLY NO | Make sure you have connected both your video and audio |
PICTURE | cables. |
| The TV’s tuner signal must not be lower than 65 %. |
PICTURE ONLY NO | Make sure the audio cable is connected. |
AUDIO | Readjust your volume via the remote control. |
| The TV’s tuner signal must not be lower than 65 %. |
| Turn off the TV, unplug it from the socket. Remove the |
| batteries out of the remote for 30 minutes. Press the remote |
REMOTE CONTROL | buttons and the power button randomly for a good 2 seconds, |
DOES NOT WORK | and then reinstall the batteries. Try the remote to see if it |
| works. For battery removal instructions, refer to page 13. |
| The TV’s remote sensor is also housed in the same place as |
| the power indicator light. Please make sure there is line of sight |
| from the remote control’s front sensor to the remote sensor of |
| the TV. |
CANNOT RECEIVE | The TV’s tuner signal must not be lower than 65 %. Change |
SUFFICIENT | the direction of your antenna and rescan your channels. If you |
CHANNELS | have cable call up your cable company and ask about signal |
THROUGH THE | strength of your local cable. |
ATSC/NTSC TUNER |
|
| Please adjust your picture setup and make sure the saturation |
NO COLOR | and the RGB are not turned all the way down. For adjustment |
| controls refer to page 27. |
| The TV’s tuner signal must not be lower than 65 %. Check your |
| signal. |
WEAK SIGNAL OR | The TV’s tuner signal must not be lower than 65 %. Change |
NO PROGRAM | the direction of your antenna and rescan your channels. If you |
SYMBOL ON | have cable call up your cable company and ask about signal |
SCREEN | strength of your local cable. |
TV’S UNIVERSAL | This television follows SONY’s universal remote code. To |
REMOTE CODE | find the actual code you must read through your own |
| universal remote’s guide book. |
Problems
Solutions
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SCEPTRE E19 HDTV User Manual