Receiver Warranty Coverage

Warranty Coverage

Within 1-365 days from date of purchase.

•Call our Customer Care Centre (1 888 554-STAR) to see if we can help you troubleshoot the problem on the spot.

•If it can’t be fixed over the phone, you’ll be given a Return Tracking Code # (RTC) needed to return the receiver for warranty coverage.

•We’ll have a replacement delivered to you.

•Your new receiver package will include instructions for returning the damaged receiver. When doing so, you must enclose a proof of purchase (i.e. sales receipt) and your RTC # and fail code (provided by Star Choice. Shipping fees may apply.

•We must get your damaged receiver within 30 days of you getting the replacement. Otherwise, a charge for the receiver will be applied to your account.

366 days or more – not covered under warranty.

REMOTE CONTROL WARRANTY COVERAGE

Within 1-365 days from date of purchase.

•Call our Customer Care Centre (1-888-554-STAR) to see if we can help you troubleshoot the problem on the spot.

•If it can’t be fixed over the phone, you’ll be given a Return Tracking Code # (RTC) and fail code needed to return the remote for warranty coverage. Shipping fees may apply.

•We’ll have a replacement delivered to you.

RECEIVER / REMOTE CONTROL WARRANTY ENTITLEMENT WILL NOT APPLY IN THE FOLLOWING CASES

Improper Handling – if the unit appears to have been dropped or otherwise damaged as a result of accident or neglect Opened Case – if the receiver cover has been opened, tampered with or altered in any way

Liquid Spills – includes any foreign matter found in receiver (e.g., soft drinks, coffee, animal hair, etc.) Lightning/Power Surge – if equipment is separately connected to a proper surge protector, refer to the warranty detail provided by the manufacturer of the surge protector. Star Choice is not responsible for covering 3rd party extended warranties.

Unit Resold – if a unit has been resold from its original owner to another consumer