Dell G2410 appendix Troubleshooting Your Monitor, Built-in Diagnostics

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Troubleshooting

Dell™ G2210/G2410 Flat Panel Monitor User's Guide

Troubleshooting Your Monitor

Common Problems

Product-Specific Problems

CAUTION: Before you begin any of the procedures in this section, follow the Safety Instructions

Troubleshooting Your Monitor

Self-Test Feature Check

Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps:

1.Turn off both your computer and the monitor.

2.Unplug the video cable from the back of the computer. To ensure proper Self-Test operation, remove both Digital (white connector) and the Analog (blue connector) cables from the back of computer.

3.Turn on the monitor.

The floating dialog box should appear on-screen (against a black background) if the monitor cannot sense a video signal and is working correctly. While in self-test mode, the power LED remains blue. Also, depending upon the selected input, one of the dialogs shown below will continuously scroll through the screen.

or

4.This box also appears during normal system operation, if the video cable becomes disconnected or damaged.

5.Turn off your monitor and reconnect the video cable; then turn on both your computer and the monitor.

If your monitor screen remains blank after you use the previous procedure, check your video controller and computer, because your monitor is functioning properly.

Built-in Diagnostics

Your monitor has a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor, or with your computer and video card.

NOTE: You can run the built-in diagnostics only when the video cable is unplugged and the monitor is in self-test mode.

To run the built-in diagnostics:

1.Ensure that the screen is clean (no dust particles on the surface of the screen).

2.Unplug the video cable(s) from the back of the computer or monitor. The monitor then goes into the self-test mode.

3.Press and hold the B and E buttons on the front panel, simultaneously for 2 seconds. A gray screen appears.

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Contents Dell G2210/G2410 Flat Panel Monitor Users Guide Package Contents About Your MonitorFront View Product FeaturesIdentifying Parts and Controls Front View Front panel controls Label Description Back ViewSide View Bottom View Monitor SpecificationsFlat Panel Specifications Resolution Specifications Video Supported ModesPreset Display Modes Electrical Specifications Physical CharacteristicsEnvironmental Characteristics Model TemperatureHumidity AltitudePage Appendix Help on PowerNap Installation Setting Up Your Monitor Setting Up Your Monitor Using the Front Panel Controls Operating the MonitorUsing the On-Screen Display OSD Menu Accessing the Menu SystemUse this menu to activate Brightness/Contrast adjustment BrightnessBack BrightnessAdjust ContrastExit Menu AutoVGA DVI-DHue Saturation Color ResetDisplay Settings Other Settings Transparency Menu Timer LanguageMenu Lock DDC/CILCD Conditioning Factory Rese tPersonalize Setting Up Your Monitor Dell G2210/G2410 Flat Panel Monitor Attaching the Stand Setting Up the MonitorConnecting Your Monitor Organizing the Cables Attaching the Soundbar OptionalRemoving the Stand Wall Mounting Optional Built-in Diagnostics TroubleshootingTroubleshooting Your Monitor Common Problems Common Symptoms What You Possible Solutions Experience
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