Common Troubleshooting
Problems | Possible Solutions |
No Power
Music Freezes
No sound after file transfer
My computer does not recognized
by the MP3 Player
Video Conversion Error
Video Issue
*The Battery level may be too low. Charge the unit. *Ensure that the HOLD button is turned off.
*Reset the unit.
*The file(s) are corrupted or damaged.
*Make sure your WMA file(s) are not DRM protected. *Unsupported file format (ACC, WAV, M4A…Etc.)
*Make sure your WMA file(s) are not DRM protected. *Ensure that the headphone is attached securely to the player.
*Unsupported file format (ACC, WAV, M4A…Etc.)
*Check the connections. *Switch USB ports.
* Do Not use a USB extension cable
*Ensure that the original file plays on your computer, If not,
then you will need to obtain the codec for that file. *Unsupported format
*Play the video file on your computer to confirm that the file is not corrupted.
*Ensure that the original file plays on your computer, If not, then you will need to obtain the codec for that file.
HDD Error | *Problem lies with the ribbon cable connected to the hard |
| |
| drive. Ribbon cable is loose. |
If you are still having difficulties with your MP3 player, please contact Customer Care, Hours of operation,