Troubleshooting FAQ, Problem Possible Solution

3.3Troubleshooting (FAQ)

Problem	Possible Solution
Power LED is not ON	• Press the button to check if the monitor is in the ON
	mode.

•Check if the power cord is properly connected to the monitor and the power outlet.

The Power LED lights	•	Check if the monitor and the computer are in the ON mode.
amber and there is	•	Make sure the signal cable is properly connected the
no screen image		monitor and the computer.
	•	Inspect the signal cable and make sure none of the pins are
		bent.
	•	Connect the computer with another available monitor to
		check if the computer is properly working.
Screen image is too	•	Adjust the Contrast and Brightness settings via OSD.
light or dark
Screen image is not	•	Press the SPLENDID button for two seconds to
centered or sized		automatically adjust the image.
properly	•	Adjust the H-Position or V-Position settings via OSD.
Screen image	•	Make sure the signal cable is properly connected to the
bounces or a wave		monitor and the computer.
pattern is present in	•	Move electrical devices that may cause electrical
the image		interference.
Screen image has	•	Inspect the signal cable and make sure that none of the
color defects (white		pins are bent.
does not look white)	•	Perform Reset via OSD.
	•	Adjust the R/G/B color settings or select the Color
		Temperature via OSD.
Screen image is	•	Press the SPLENDID button for two seconds to
blurry or fuzzy		automatically adjust the image.
	•	Adjust the Phase and Clock settings via OSD.
No sound or sound is	•	Ensure that the audio cable is properly connected to the
low		monitor and the computer
	•	Adjust the volume settings of both your monitor and
		computer.
	•	Ensure that the computer sound card driver is properly
		installed and activated.

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Chapter 3: General Instruction