Elo TouchSystems D-Series manual Technical Assistance, Using the Touchcomputer, Using the Web

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C H A P T E R

6

TECHNICAL SUPPORT

Technical Assistance

There are three methods to obtain contact information for technical assistance on the touchcomputer:

The touchcomputer

The web

The phone

Using the Touchcomputer

You can access support information in System Properties by clicking the Support Information button. You can get to System Properties by either of the following

methods:

Right-click My Computer and choose Properties. or

Click the Start button, select Control Panel, and double-click the System icon.

Using the Web

For online self-help, go to www.elotouch.com/go/websupport.

For technical support, go to www.elotouch.com/go/contactsupport.

For current Elo news, product updates, and announcements, or to register to receive our Touchcomputer newsletter, go to www.elotouch.com/go/news.

15D1 TOUCHCOMPUTER USER GUIDE 41

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Contents Series Touchcomputer User Guide Elo TouchSystems Series Touchcomputer User Guide Copyright 2009 Tyco Electronics. All Rights Reserved Table of Contents Technical Support Setup Unpacking Your TouchcomputerSetting Up the Operating System Adjusting the DisplaySelecting the Language Select the Regional Options tab 15D1 Touchcomputer User Guide Calibrating the Touchscreen Testing PeripheralsSelecting the Time Zone 15D1 Touchcomputer User Guide Securing the Base Advertising Brackets15D1 Touchcomputer User Guide Operation On-Screen Display OSD OSD MenuBase Power Status LED OSD and Power Button ControlLED Functionality Touch Power Status LED Head Power Status LEDHDD Activity LED Using the Input/Output Panel 15D1 Touchcomputer User Guide Number Port Description Options and Upgrades Adding Optional PeripheralsMagnetic Stripe Reader MSR Testing the MSR Testing in USB MSR Keyboard KB Emulation ModeCustomer Display Testing the Customer Display Testing the FPR Fingerprint Reader FPRBarcode Scanner Enabling 2-D Scanning Testing the Barcode Scanner Connect button Port field Wireless Card Printer Port Third-Party PeripheralsCash Drawer Port Additional Hard Drives Elo POS Demo SoftwareSafety and Maintenance SafetyCare and Handling Recovering the Operating System Weee DirectiveTechnical Specifications Touchcomputer SpecificationsBios AMI Feature Description Feature Description Printer Power Input Pin Definition Connector SpecificationsSerial Ports Cash Drawer Port Signal Definition Cash Drawer Port SpecificationsSerial Port Power Selection Cash Drawer Port Power SelectionDisplay Screen Specifications Displays an out of range warningDisplay Screen Specifications Environmental Specifications Feature SpecificationUsing the Web Using the TouchcomputerTechnical Assistance Using the Phone Electrical Safety Information II. Emissions and Immunity Information15D1 Touchcomputer User Guide III. Agency Certifications Warranty 15D1 Touchcomputer User Guide Index 15D1 Touchcomputer User Guide Getting in Touch with Elo

D-Series specifications

Elo TouchSystems is a renowned leader in the touchscreen technology industry, and their D-Series displays represent a significant advancement in interactive technology. The D-Series is designed to cater to a wide range of applications, including retail, hospitality, healthcare, and point-of-sale environments, where user interaction is crucial.

One of the standout features of the D-Series is its multi-touch capabilities. This technology allows multiple users to interact with the screen simultaneously, making it ideal for collaborative workspaces and information kiosks. With a responsive touch interface, the D-Series ensures a seamless user experience, which is essential in fast-paced environments.

The D-Series also boasts a sleek and modern design that is aesthetically pleasing while remaining functional. Its slim profile and edge-to-edge glass facilitate easy integration into various settings, allowing businesses to enhance their brand image while providing a sophisticated user interface.

This product line utilizes Elo’s advanced touchscreen technologies, including their patented IntelliTouch and Acoustic Pulse Recognition systems. The IntelliTouch technology utilizes a unique glass design that enhances durability while maintaining high transparency and clarity. Acoustic Pulse Recognition employs sound waves to detect touch, ensuring that the display responds quickly and accurately, even in challenging environments.

Durability is a critical characteristic of the D-Series. Built with robust materials, these displays are designed to withstand heavy use. The screens are resistant to scratches, fingerprints, and dust, making them easy to maintain and ideal for high-traffic areas.

Furthermore, the D-Series offers various connectivity options, including HDMI, USB, and DisplayPort, allowing for easy integration with a wide range of devices. The versatility of the connectivity options ensures that businesses can utilize the displays with existing infrastructure without substantial upgrades.

In addition, the D-Series is equipped with flexible mounting options, including VESA compatibility, which offers businesses the freedom to position the displays in a way that maximizes usability and accessibility. This versatility is particularly valuable in settings where space is constrained.

In summary, the Elo TouchSystems D-Series is equipped with a combination of multi-touch technology, advanced durability, sleek design, and flexible connectivity options. These characteristics make it an outstanding choice for businesses looking to enhance user interaction and improve operational efficiency. It stands as a testament to Elo’s commitment to innovation in the touchscreen technology space.