Blackberry Z10 manual Viewing and searching messages, Where is my email or other messages?

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User GuideMessages

Icon	Description

	Meeting or event invitation

	New Facebook notification

	Email with attachment

	Draft message

	Email messages grouped by subject in a conversation thread

	Unread text message (SMS)

	Read text message

	Text message with attachment (MMS)

	Draft text message

	New system notification

	Message hasn't been sent yet

	Message is being sent

	Message has been sent

	Message could not be sent

Viewing and searching messages

Where is my email or other messages?

All of your email, text messages, social networking notifications, missed calls, and voice mail messages can be found in the BlackBerry Hub. The BlackBerry Hub isn't like other apps on your BlackBerry device. It's at the core of the BlackBerry 10 experience, and it's always running so that you stay connected no matter what you're doing on your device.

To get to the BlackBerry Hub, on the home screen, slide your finger right.

You can also peek at the BlackBerry Hub or open it from anywhere on your device using a simple gesture:

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Contents User Guide Published 2013-09-19 SWD-20130919120803005 Contents 162 282 Getting to know your device New in this releaseIntroducing BlackBerry 10 OS version BlackBerry Story Maker Introducing BlackBerry 10 new apps and features BlackBerry BrowserCamera and Time Shift mode Share, stream, or display your media files Whats different about BlackBerry 10? How do I get back to the home screen?Many apps, you can tap How do I get to the menu? How do I change my settings and options? Where is my email or other messages? Where are my tasks, memos, and voice notes? Where are my ring tones and notification profiles?Where are my apps? Tap Settings NotificationsWhat is BlackBerry Link? Where do I find my files?Where can I find my device info and passwords? How do I search?Home screen, keys, and icons Your device at a glance Home screen at a glanceBrowser Application iconsContacts CalendarRemember Text MessagesBlackBerry World Docs To GoGames SettingsSetup YouTubeNotification icons HelpSetup and activation Insert or remove the SIM cardInsert or remove the battery and a media card Set up your device Set up email or other types of accounts on your device Make note of your usernames and passwordsPut your device in standby mode Power and chargingUpdate BBM What if I have contacts on my SIM card?Restart or reset your device Charge your deviceTips Charging your device Lock your screenUsing the touch screen Scroll and move between itemsUse a slider Select items Zoom in to or zoom out from the screenMove items from one place to another Minimize apps and show your Active FramesView the Hub Show the menusShow the keyboard Download and buy apps, games, music, and videos Personalizing your deviceNavigating within an Android app Tap PurchaseChange your ring tone, sounds, or alerts Set an alarmMove an app around the home screen Change your font sizeWhere do I find customer support? Tutorial Searching the Help app on a BlackBerry 10 deviceBookmark a favorite webpage Overview How To demo videosVideo Keys and features Video Getting around the BlackBerry interfaceVideo Using the touch screen Video Battery and powerVideo BlackBerry Flow Video BlackBerry Hub Video Keyboard and typing basicsVideo Update your BlackBerry device software Video Keyboard optionsVideo Searching your BlackBerry device Video Personalize your device Video Insert the SIM card, battery, and media card SetupVideo Set up your BlackBerry device Video Transferring data to your new deviceVideo Setting up accounts Video BlackBerry ID basicsConnections Video Bluetooth and Wi-Fi connectionsVideo Mobile Hotspot mode Video Near Field Communication NFCVideo Connect your device to an Hdmi display Video Connect to your computer with BlackBerry LinkVideo Making calls Video Browser settingsApps Video Browser basicsVideo Using the Contacts app Video Calendar basicsVideo Organizing tasks and notes with BlackBerry Remember Video Documents To Go Getting StartedVideo Documents To Go Edit and present slideshows Video Print To Go Video Adobe Reader Video File ManagerVideo BlackBerry Maps Video Voice Control basicsVideo Get Started with BBM Video Add or edit a BBM contactVideo BBM Video chat with Screen Share Video Taking pictures using the Time Shift mode MediaVideo Taking pictures Video Viewing your pictures Video Edit a pictureVideo Record a video Video Watching your videos Video Edit a videoVideo Media sharing Video Creating stories with BlackBerry Story MakerVideo Playing your music Device Switch Before you switch devicesBacking up and switching devices Click Using a Media Card Save Data Transfer data from a BlackBerry 7 device using a media cardTransfer data to a new device using BlackBerry Protect Tap RestoreAfter you switch devices Transfer passwords to Password KeeperRestoring BBM Tips after switching devices Tap Settings Import PasswordsTroubleshooting Device Switch Cant switch my SIM card to my new BlackBerry 10 deviceHow do I reset my lost or forgotten BlackBerry ID password? Change your font size DisplayChange your backlighting Set a picture as your wallpaperTap Settings Language and Input Change your devices regional settingsLock your device with a password Lock your screenTurn on rotation lock Connect your device to an Hdmi displayLock your work space Search your device SearchTake a screen shot of your device Filter your search resultsChange your search settings Tap Settings SearchDo more with your search results Phone Phone at a glance Making and receiving callsMake a call Answer or dismiss a call Call a recent number or speed dial contactCall someone from your contact list Use Reply Now to send a message to a callerMake another call while already on a call Start a conference callAnswer a second call while already on a call Remove people from a conference callAnswering calls automatically Automatically answer or end a call using a case or holsterAutomatically answer a call when a headset is connected Move a call from your headset to your deviceAdd a contact or number to your speed dial list Set up your voice mailMove a call to BBM Video Delete a contact or number from your speed dial listTurn on or turn off call waiting Set up call forwardingCall waiting, call forwarding, and call blocking Block callsPhone options Adjust the bass and treble of your callsSet up smart dialing Show or hide your number on outgoing callsSet the Use Priority Calling switch to On Turn on the Reply Now featureSet up your fixed dialing numbers View your call summaryListen to a voice mail message Visual Voice MailChecking your voice mail from your BlackBerry device Forward a voice mail messageChange your voice mail password Change your voice mail greetingDeactivate voice mail on your device BBM Video BBM Video at a glance Start a BBM Video chatMove your video thumbnail around the screen Switch cameras or share your screenMute your microphone in a BBM Video chat Accept or decline a BBM Video chat or BBM Voice chatBBM Video options Ring tones, sounds, and alertsMove your BBM Video chat to an external display Change your ring tone, sounds, or alertsSet a custom ring tone for a contact Turn off the Instant Previews featureView and respond to Instant Preview notifications Turn off all ring tones and soundsRespond directly to an Instant Preview notification Turn off the Lock Screen Preview featureLock Screen Preview notifications View a Lock Screen Preview notificationTroubleshooting Ring tones, sounds, and alerts My device doesnt display Instant Preview notificationsMy device doesnt display Lock Screen Preview notifications BlackBerry Hub Staying connected with the BlackBerry HubBlackBerry Hub at a glance Setting up and managing accounts User Guide Add a personal email account Add a social networking or Evernote accountOn the Add Account screen, tap Email, Calendar and Contacts Add a BlackBerry email account On the Add Account screen, tap Work AccountAdd an Imap or POP email account Change account settingsTap Settings Accounts Add a CalDAV or CardDAV accountBlackBerry Hub message list icons Remove an account from your deviceCant add a second social networking account Viewing and searching messages Navigate your list of messages and notifications View messages by account or message typeViewing important messages with the BlackBerry Priority Hub View filed emailSearch for a message View only your priority messagesView attachments sent to you Change the types of messages that are marked as priorityTurn off the BlackBerry Priority Hub Sort attachmentsSend email and messages from the BlackBerry Hub Share or save your attachmentsReply to or forward an email Change text formatting in an email Attach a file to an email or text messageAdd a BCC recipient to an email Accept spelling suggestionsManaging messages Mark a message as read or unread Securing your emailFlag a message Download or share a picture from an emailSign or encrypt a message Set up S/MIME-protected messagingTurn on IBM Notes email encryption on your device Tap Secure EmailTips BlackBerry Hub Secure email iconsPeek at your messages in the BlackBerry Hub from anywhere Jump to the next or previous message Check your upcoming events from the BlackBerry Hub Create a meeting from an emailAdd a contact from the BlackBerry Hub Refresh your list of messages BlackBerry Hub settingsChange your default email address or calendar Set an out-of-office replyStop showing sent or filed messages in the BlackBerry Hub Change how messages are displayed in the BlackBerry HubView conversation threads instead of single messages Color code your email accountsTap Facebook, Twitter, or LinkedIn Change advanced settings for text messagesTurn off cell broadcast messages Tap Post, Tweet, or SendAbout public warning messages Troubleshooting BlackBerry HubTroubleshooting wizard Im having problems using email Unsubscribe from public warning messagesCant see the recipients for a message Can only see email for the last 30 daysCant find my work email in the BlackBerry Hub Cant send or forward a text messageSecurity Passwords and lockingPassword locking and screen locking BlackBerry IDNetwork lock and unlock code BlackBerry Balance and the work space passwordSIM card PINs Lock or unlock your deviceUnlock your device with a network unlock code Change or remove your device password Change your work space passwordProtect your SIM card with a PIN Set up BlackBerry Protect on your device Finding and protecting a lost deviceChange your SIM card PIN Setting security permissions for apps Tap Settings Security and Privacy Application PermissionsChange or view app permissions Securing your email Wipe your device to delete your data Delete your work space Switch between your personal and work spacesAbout BlackBerry Balance Tap Delete DataUsing Parental Controls Restrict or limit access to features and content Turn on encryptionImport a certificate from your computer About smart cards Tap Settings Network Connections VPN AddManaging VPN profiles Add a VPN profileStore your smart card password on your device Using a smart card with your deviceUse two-factor authentication Import a certificate from a smart cardFrequently asked questions Security How do I reset my device password if I forget it?What content is in my work space and my personal space? Can I use personal apps on my works network? NFCWhere is my picture that I just took? Work space and BlackBerry BalanceWhat happens to my device data if I leave my organization? Switch between your personal and work spaces Change your work space password Lock your work spaceDelete your work space How do I set up BlackBerry Balance? Does my device have BlackBerry Balance?Description Troubleshooting Work space and BlackBerry Balance My device is quarantinedBlackBerry ID Set up a new BlackBerry IDChange your BlackBerry ID password About BlackBerry IDTutorial Creating a BlackBerry ID on a BlackBerry 10 device Using your BlackBerry ID to switch devicesUsing your BlackBerry ID on a new device Find your BlackBerry ID on your old deviceFAQ BlackBerry ID Why do I need to re-enter my BlackBerry ID password?About Password Keeper Password KeeperTroubleshooting wizard I need help with my BlackBerry ID Transfer passwords to Password KeeperUse a password or username from Password Keeper Manage passwords in Password KeeperChange the Password Keeper password PasswordSearch in Password Keeper Hide or show passwords in Password KeeperGenerate a random password Prevent password and username copyingDuplicate the password record Lock Password KeeperCreate security questions and answers in Password Keeper Add a password record to your favoritesShare text and websites with Password Keeper Tap Password KeeperCamera Camera app at a glance Taking pictures and recording videosTake a picture Access the Camera app from the Lock screen Record a videoTurn on autofocus lock Replace a persons expression using Time Shift mode Using Time Shift modeTake the best picture possible using Time Shift mode Peek at the last picture or video that you tookNormal Change the capture settingsShooting modes StabilizationChange the camera settings Scene modesCant take a picture or record a video Troubleshooting CameraCant turn on the flash or use the video light Cant save pictures or videos to my media cardRecent screen PicturesPictures app at a glance Albums screenZoom in to or out from a picture Viewing your picturesDate screen Pan a pictureShare a picture Switch between your personal and work spacesEdit a picture Doing more with your pictures and picture albumsOrganizing your pictures and albums Create an albumMove a picture to a different album Cant open a media file Troubleshooting PicturesSupported picture file extensions Cant save a media fileMusic Music app at a glanceNow Playing screen Playing your music Make a playlist Creating playlists and organizing your musicDoing more with your music Add the music currently playing to a playlistAdd music to the Now Playing screen Organize your music on the Now Playing screenEdit or rename a playlist Remove and order songs on the Now Playing screenSave your music on the Now Playing screen as a playlist Change the volumeTips Music Play your last music selectionFile extension Supported video codecs Supported audio codecs Troubleshooting Music Videos Videos app at a glanceWatching your videos Play or pause a videoChange the video display size Edit a video Doing more with your videosAVI MJPEG, MPEG-4 MPEG-3 F4V About BlackBerry Story Maker Troubleshooting VideosBlackBerry Story Maker Preview a story in BlackBerry Story MakerDelete a story in BlackBerry Story Maker Change your BlackBerry Story Maker settingsMedia sharing About sharing mediaTap Settings Media Sharing Play or view your media file on a Dlna Certified deviceShare your media files with Dlna Certified devices Give your device a nickname Maps Finding a placeStart turn-by-turn directions Avoid toll roads, highways, or ferries on your route Show or hide trafficMute voice-guided directions Tap Route OptionsAdd a new place to your favorites My placesRecalculate routes Remove a place from your favoritesView your recent places Changing settings for MapsSwitch between kilometers or miles Clear your recent placesTurn on or turn off location services Location servicesAbout location services Turn on or turn off traffic dataTurn on or turn off location-based ads Change location permissions for appsCompass Compass at a glance About the compassPoint the compass to true north or to magnetic north Troubleshooting Compass Im not getting an accurate reading from the compassCreate a folder in the Remember app RememberAdding a folder or an entry to the Remember app Add an entry to the Remember appFormat the text in an entry Add a due date and reminder time to an entryAdd tags to an entry Record a voice noteChange an entry Changing a Remember folder or entrySend something to the Remember app Move an entry to a different folderViewing and searching your Remember entries Troubleshooting Remember appDelete a folder or an entry in the Remember app Search for an entry in the Remember appCant send something to the Remember app CalendarAbout the Calendar app Cant open a folder in the Remember appUser Guide Subscribe to a public calendar on your device Check your upcoming events from the BlackBerry HubTap Accounts Subscribed Calendar Check who youre meeting with View your eventsFind email and files associated with an event Create an eventSchedule a recurring event Invite people to an eventAdd a location to an event Tap No RecurrenceJoin a conference call from a meeting reminder Hide a calendarChange or delete an event Add conference call details to an eventSend an I will be late message Calendar app settingsSave conference call details in the Calendar app Share a file with meeting participantsChange default settings for events Change the email address to use with each calendarChange the color for a calendar Change how your calendar is displayed Troubleshooting Calendar appNew or updated events arent appearing in my calendar Cant sync my calendarContacts About the Contacts appContacts at a glance Adding contacts Add a contact to the Contacts appCopy contacts to and from your SIM card Add a contact from the Calls screen UpdatesContact views DetailsChanging contacts Add a contact to your favoritesContact someone View contacts by account Search for a contactFiltering contacts Hide a set of contactsShare a contact Troubleshooting ContactsSort your contacts My contacts werent merged automaticallyClock Clock at a glance Change the clock faceTap Digital or Analog Alarm clock Set additional alarmsManage your additional alarms Change your alarm tone Set an alarm for multiple daysSet the snooze Timer StopwatchWorld clock Turn on bedside mode Delete a city from the world clock screenHear phone calls in bedside mode Set the Phone Calls in Bedside Mode switch to OnCalculator Calculator at a glance Using the calculatorSwitch to a scientific or standard calculator Convert a unit of measurementCalculate a tip View your previous calculationsBrowser at a glance Go to a website BrowserBrowsing the Internet Change the current search engineOpen a new tab Using Browser tabsSwitch between tabs Close a tabSearch for text on a webpage Change text size in reader modeChange the background color in reader mode View webpages in a reader-friendly formatTurn on Adobe Flash support Bookmarks and historyAdd a website to your home screen View your Browser bookmarksChange your bookmarks View your bookmarks by tags or in a listOrganizing your bookmarks Add, rename, or delete a bookmark tagDelete your browsing history Change Browser security settingsBrowsing safely About website certificatesChange permissions for specific websites Troubleshooting BrowserSecurity settings Cant watch a video onlineSmart Tags Smart Tags application explainedScan a QR Code, barcode, or an NFC tag Create your own smart tag Delete a smart tag from your deviceSmart tag types Favorite a smart tag View your favorite smart tagsShare a smart tag Erase smart tag information from an NFC tagLock a smart tag Making a phone call with the Voice Control app Using the BlackBerry Voice Control appVoice Control Dial a numberSearch the Internet using the Voice Control app Searching using the Voice Control appSearch your device using the Voice Control App Ask a question using the Voice Control appGet directions using the Voice Control app Type using voice dictationSet an alarm using the Voice Control app Change your Facebook status using the Voice Control appSave notes and memos using the Voice Control app Post a tweet using the Voice Control appPost a LinkedIn update using the Voice Control app Check your battery level using the Voice Control appChange your voice response settings Voice Control settingsChange the voice recognition mode Tap Settings Voice ControlInvite a friend to the Games app GamesChange your Games profile Add a gameInvite a Games friend to BBM Add a game to your favoritesRecommend a game Start a BBM chat with a Games friendLeave an app or close an app Troubleshooting GamesOrganizing apps Move an app around the home screenMove an app out of a folder Rename a folderTap Rename Documents To Go Getting started with Documents To GoAccess work files Save changes to a file in Documents To GoUndo or redo an action in Documents To Go View a bookmark in a document Editing documentsChange the font or formatting Correct spelling in a documentFind and replace text in a document Enable word wrapEditing spreadsheets Resize a row or columnCut, copy, and paste a cell, row, or column Clear the contents of a cellEditing slideshows Edit a slideshowHide or delete slides Presenting slideshowsReorder the slides View a slideshow presentationZoom in or out on a slide File ManagerViewing files Use the virtual laser pointerRename a file or folder Managing your filesView files on connected devices or networks Add a folderSelect multiple files Transferring filesSort files and folders Share filesRetrieve files saved to the cloud Working with files stored in the cloudCopy a file Save a file to your deviceStorage space and media card Working with zip filesMoving or copying media files and documents Tap Identification on Network and make note of the Username Inserting the SIM card, battery, and media card Tap Settings Storage and AccessTurn on USB mass storage Insert or remove the SIM card Insert or remove the battery and a media card Format your media card Using a media cardSupported media cards Wipe data from your media cardFrequently asked questions Storage space and memory Check how much storage space is freeHow do I free up storage space? Error messages Media card 235 Check which wireless networks your device connects to Wireless connections iconsConnections Down. Tap Settings Network Connections Mobile Network Network connections Bluetooth technologyTips Choosing a connection Connections between devicesShared Internet connections Turn on airplane modeTap Settings Network Connections Internet tetheringMobile network Switch wireless networks manuallyTap Settings Network Connections Mobile Network Connect to the mobile networkTurn off data services while roaming Set the Network Selection Mode to ManualManually connect to a Wi-Fi network Wi-FiConnect to a Wi-Fi network Tutorial Setting up Wi-Fi on a BlackBerry 10 deviceWi-Fi network settings Delete a saved Wi-Fi networkDisable or re-enable a saved Wi-Fi network Tap Wi-FiSecurity Type Enable IPv6Inter-Access Point Handover CA CertificateCant connect to a Wi-Fi network Use Mobile Hotspot mode to share your Internet connection Mobile Hotspot modeSharing your Internet connection using Mobile Hotspot mode Tap Settings Network Connections Mobile HotspotFind your Mobile Hotspot mode settings Disconnect a device from your mobile hotspotInternet tethering Tap Settings Network Connections Internet TetheringSet the Internet Tethering switch to On Cant connect multiple devices to my mobile hotspotPair and connect with a Bluetooth enabled device BluetoothTurn on Bluetooth technology Rename a paired or saved Bluetooth enabled devicePairing your device with a car Disconnect from a paired Bluetooth enabled deviceDelete a saved Bluetooth enabled device Set how Bluetooth enabled car kits access your messagesLet your car kit use your devices network credentials What is NFC? Tap Settings Network Connections NFCTurn on NFC Send a file using NFC Software UpdatesHow do I update the software on my BlackBerry 10 device? Find your NFC settingsChange your keyboard language LanguageChange your typing language Change your voice input languageTap Settings Language and Input Prediction and Correction Keyboard and typingTurn on word predictions Change or delete a text shortcut Show the keyboardAdd a new text shortcut Clear the learned words listDelete a word Typing on the Keyboard Type faster with automated assistance settingsType a symbol or number Type an accented characterCut, copy, and paste text Change where word suggestions appearTap Settings Language and Input On-Screen Keyboard Selecting word suggestions that appear while you typeSpell check Change spell check settingsTap Settings Language and Input Spell Check Turn on spell checkTroubleshooting Keyboard and typing Battery and powerChange Keyboard, input, or typing settings Cant show the KeyboardInsert or remove the SIM card Insert or remove the battery and a media card Turn off your device Battery and charging icons Check your battery power level Charge your deviceLED and battery notifications Battery safetyDevice and battery disposal Frequently asked questions Battery and power Accessibility Customize your accessibility settingsTurn on Magnify mode Tap Settings AccessibilityCustomize the magnification level Temporarily turn off Magnify mode Tap Settings Accessibility Tap Screen Reader Turn on Hearing Aid modeTap Settings Accessibility Hearing Aid Settings Turn on TTY supportAdjust the volume, speed, and pitch BlackBerry Screen Reader settingsTurn on or turn off the Dark Screen mode Adjust the verbosityTurn on or turn off Keyboard Echo Turn on the Silent on Calls settingBlackBerry Screen Reader gestures Change the language that the BlackBerry Screen Reader usesTask Gesture Using BlackBerry Screen Reader Quick Settings mode Select an item from a listChoose from are either High or Low Using the BlackBerry Screen Reader on the home screen Turn on Closed CaptionsAccess files stored on your computer BlackBerry Link features on your deviceAbout BlackBerry Link features on your device Working with files stored on your computerTap Settings BlackBerry Link Troubleshooting BlackBerry LinkCant access files on my computer Copy a file to your deviceHave duplicate contact and calendar entries Tap Clear Local Calendar and Clear Local ContactsLegal notice 283 User Guide

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Viewing and searching messages

Where is my email or other messages?