Motorola C300 manual Problems and Solutions, Problem Possible cause Solution

C300CompleteVersion.fm Page 97 Friday, April 19, 2002 2:16 PM

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10. Problems and Solutions

If you encounter any problems using your mobile phone, please refer to the following table. If the problem persists, please contact your dealer.

Problem

Possible cause

Solution

Poor

signal

• You are using your mobile

Move to a location where

reception

phone in a location (e.g. in

signal

can

be

received

the basement or building)

properly.

where signal is weak.

• You are using your mobile

Avoid

using

your

mobile

phone in a call-crammed

phone in such time, or try

time (e.g. the rush hour).

later.

• You are too far from the

You can ask your network

base

station

of

your

operator for a service range

network operator.

map.

Echo or noise

• The network trunk quality

Hang up the phone and dial

of your network operator.

again. You can be switched

to a better-quality network

• Poor

local

telephone

line

trunk or line.

quality.

The standby

• The standby time depends

If you are in a location where

time

on the system settings of

the signal is weak, turn your

your network operator.

phone off for the time being.

becomes

• The

battery needs

to

be

Use a new battery.

short

replaced.

• If the phone

cannot

get

Change your location or turn

connected to a network, it

off your phone temporarily.

will continue searching for

the signal from the base

station, which

consumes

battery capacity.

Unable

to

• Battery has run out.

Recharge the

battery

if

power on

necessary.

SIM

card

• SIM card is out of order.

Send it to your network

error

operator for test.

• SIM

card

is not inserted

Insert SIM card correctly.

properly.

• SIM

card

contacts

are

Clean the SIM card contacts

dirty.

using a soft, dry cloth.

10. Problems and Solutions

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