Activate Your Phone
If you purchased your phone at a
Sprint Store, it is probably activated and ready to use.
If you received your phone in the mail, and it is a new Sprint account or a new phone number, your phone is designed to activate automatically when you first turn it on. You will see a Hands Free Activation screen, which may be followed by a PRL Update screen and a Firmware Update screen. Follow the onscreen instructions to continue.
If you received your phone in the mail and it is going to be activated on an existing number (you’re swapping phones), you can activate on your computer online or directly on your phone.
Activate on your computer:
•Go to sprint.com/activate and follow the instructions. Activate on your phone:
•Turn on your new phone. (Make sure the old one is turned off.) Your phone will automatically attempt
•If an error occurs, touch Activate to override
•Follow the onscreen prompts to complete the activation process.
When you have finished, make a phone call to confirm your activation. If your phone is still not activated or you do not have access to the Internet, contact Sprint Customer Service at
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