Blackberry manual PGP message troubleshooting, Cannot see all signing or encryption options

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User Guide Supplement

4.Click the trackwheel.

5.Click Save.

Related topic

Digitally sign or encrypt an email message (See page 21.)

Set the default security options that you use to send messages

Your BlackBerry® device uses the default encoding for contacts to whom you have not previously sent a message.

1.In the device options, click Advanced Options.

2.Click Message Services.

3.Set the Default Encoding field.

4.Click the trackwheel.

5.Click Save.

Related topic

About digital signatures and encryption (See page 19.)

Set the default message classification that you use to send messages

Verify that your system administrator has set up message classifications.

Your BlackBerry® device uses the default message classification for contacts to whom you have not previously sent a message.

1.In the device options, click Advanced Options.

2.Click Message Services.

3.Set the Default Classification field.

4.Click the trackwheel.

5.Click Save.

Related topic

About message classifications (See page 20.)

Turn off the prompt that appears when you use a PGP key that is not recommended for use

By default, a prompt appears when you try to send a message using a PGP® key that is not recommended for use (for example, a weak or expired PGP key).

1.In the device options, click Security Options.

2.Click PGP.

3.Set the Warn about problems with my PGP keys field to No.

4.Click the trackwheel.

5.Click Save.

To receive a prompt again, set the Warn about problems with my PGP keys field to Yes.

PGP message troubleshooting

I cannot see all signing or encryption options

I cannot add a PGP key to the key store from an email or PIN message

I cannot see all signing or encryption options

Try performing one of the following actions:

Verify that the current message classification supports the signing or encryption options that you want. Try using a different message classification.

Verify that your message service is configured to support all signing and encryption options.

Related topic

About message classifications (See page 20.)

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Contents PGP Support Package for BlackBerry Devices User Guide Supplement BlackBerry 8707h SmartphonePage Research In Motion Limited Page Contents Page PGP Support Package for BlackBerry devices installation Enroll with the PGP Universal ServerEnroll with the PGP Universal Server PGP keys About PGP keysAbout PGP key icons Download a personal PGP key from the PGP Universal ServerDownload another person’s PGP key Find PGP key informationDownload an updated PGP key Find PGP subkey informationPGP key information fields Check the status of a PGP keySet a PGP key to trusted Set a PGP key to not trustedSend a PGP key to a contact Set options for checking the status of a PGP keyChange the display name for a PGP key Revoke a PGP keyRevocation reasons Delete a PGP keyAdd a contact when adding a PGP key to the key store Set the service used to download PGP keysChange the key store password About the key storeSet how long your key store password is remembered Do not back up or restore items in the key storePGP key troubleshooting Set how frequently the revocation status is refreshedRelated topic Ldap certificate server options See Certificate servers About certificate serversAdd a certificate server Ldap certificate server optionsDelete a certificate server Send certificate server information to a contactPGP messages About digital signatures and encryptionAbout encryption icons About signature icons About message classificationsDownload a sender’s PGP key Import a PGP key from a messageImport certificate server information from a message Forward or reply to a PGP messageDigitally sign or encrypt an email message Digitally sign or encrypt a PIN message View an attachment in a signed messageSearch the message list Select your default PGP key Encrypt a PGP message with a pass phraseDisplay small status icons for PGP messages Attach a PGP key to a messagePGP message troubleshooting Cannot see all signing or encryption optionsPGP messages User Guide Supplement Memory cleaning About memory cleaningClear the device memory View the memory cleaning icon on the Home screen Legal notice User Guide Supplement