Sony Ericsson ST18i manual Troubleshooting

Page 104

Troubleshooting

My phone is not working as expected

If you experience problems with your phone, check these tips before you try anything else:

•Restart your phone.

•Remove and re-insert the battery and SIM card. Then restart your phone.

•Update your phone. Updating your phone ensures optimal performance and provides the latest enhancements. See Updating your phone on page 97 for more information.

•Reset your phone.

Be patient while resetting your phone. Restarting the phone during a reset procedure may damage the phone permanently.

To force close an application

•When a popup window tells you that an application is not responding, tap OK.

If you do not want to force stop an application, you can wait for it to respond by tapping Wait.

Resetting the phone

You can reset your phone to its original settings, with or without deleting all of your personal data. It is possible to reset the phone to the state it was in before you first turned it on. But before you perform a reset, make sure to back up any important data saved on your phone.

To reset the phone

To avoid permanent phone damage, do not restart the phone while a reset procedure is underway.

1From your Home screen, tap .

2Find and tap Settings > Backup & reset.

3Tap Factory data reset.

4To erase not only internal storage but also other user data such as pictures and music, mark the Erase SD card checkbox.

5Tap Reset phone.

6To confirm, tap Erase everything.

I cannot charge the phone

The charger is not properly connected or the battery connection is poor. Remove the battery and clean the connectors.

No battery charging icon appears when phone starts charging

It may take a few minutes before the battery icon appears on the screen.

The battery performance is low

Follow our smart tips on how to get more out of your battery. See Improving battery performance on page 13.

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Contents Xperia ray ST18i Contents Using Timescape Timescape settings Before you download content PlayNowCalendar Alarm clock Before using WlanNaming your phone Pairing with another Bluetooth device Using GPSTypes of content you can back up Imei number SIM card protection Setting a screen lockRecycle your phone 106 Legal information 107 Important information Android what and why? ApplicationsAssembly To remove the battery coverGetting started To insert the SIM card and the memory cardTurning the phone on and off Screen lockSetup guide Accounts and servicesMicrosoft Exchange ActiveSync account SyncML accountGetting to know your phone Phone overviewUsing the keys BatteryCharging the battery To charge the phoneTo check the battery level Battery LED statusImproving battery performance Using the touchscreen ZoomingScrolling To zoomTo zoom with two fingers To scrollTo flick Home screenSensors Widgets Rearranging your Home screenApplication screen Accessing and using applicationsChanging the background of your Home screen Application menu Opening and closing applicationsRecently used applications window Checking notifications and ongoing activities Status and notificationsRearranging your Application screen To dismiss a notification from the Notification panel To open the phone settings menu from the Notification panelTo open the Notification panel Phone settings menu Using the 12-Key Phonepad 4 5 6Typing text PhonepadApplication bar 3 4 Using the on-screen keyboard Chinese inputOn-screen keyboard To edit text in landscape orientationTime and date Adjusting the volumeCustomising your phone Ringtone settings Screen settingsAirplane mode MemoryPhone language Memory cardInternet and messaging settings Stereo portable handsfreeFormatting the memory card To format the memory cardTurning off data traffic Data roamingNetwork settings To select a network modeTo select another network manually To activate automatic network selectionCall handling CallingEmergency calls Voicemail Recent callsMultiple calls Conference callsCall settings Barring callsForwarding calls Showing or hiding your phone numberTo access the list of accepted call recipients Transferring contacts using a PC Using the PC Companion program to transfer contactsTo install PC Companion ContactsTo transfer contacts to your new phone using PC Companion To receive contact data sent using Bluetooth technologyTo receive contacts sent using a messaging service To import contacts from a SIM cardContacts screen overview Managing your contactsTo view your contacts To add a contactAvoiding duplicate entries in the Contacts application FavouritesCommunicating with your contacts Sharing your contactsBacking up contacts Quick contact menuTo export contacts to a SIM card Using text and multimedia messaging MessagingText and multimedia message options Using email To set up an email account in your phoneTo create and send an email message To receive email messagesTo read your email messages To view an email message attachmentTo save a senders email address to your contacts To reply to an email messageTo search for emails To mark a read email as unreadTo star an email To view all starred emailsUsing email accounts To set an email account as your default accountTo add an extra email account in your phone To remove an email account from your phoneUsing Timescape TimescapeTimescape event filter Infinite button in TimescapeTimescape settings To access Timescape settingsTo schedule web service content updates in Timescape To view all communication with a contact in TimescapePlayNow service Before you download contentPlayNow To start PlayNowCalendar Alarm clockGetting organised To edit an existing alarm To deactivate an alarmTo activate an existing alarm To delete an alarmTo set alarms to sound when the phone is in silent mode To snooze an alarm when it soundsTo edit the setup of corporate email, calendar and contacts Synchronising data on your phoneSynchronising your corporate email, calendar and contacts To set a synchronisation interval for a corporate accountSynchronising using SyncML To set up a SyncML account in your phoneTo synchronise manually with your SyncML account To set a synchronisation intervalTo connect to a Wlan network Before using WlanTo turn on Wlan Web browser Browsing the webNavigating web pages Search and address barManaging bookmarks Managing text and images Multiple windows Downloading from the webAuto-filling text Browser settingsAuto-fitting web pages To create text for auto-filling Plug-in settingsTo enable plug-ins on demand Music Copying media files to your memory cardTrackID technology Using TrackID technology resultsUsing TrackID to identify tracks on the FM Radio To identify a track on the FM radio using TrackID FM radio FM radio overviewMoving between radio channels To start the FM radioUsing your favourite radio channels Switching between the speaker and the handsfreeIdentifying radio tracks using TrackID Making a new search for radio channelsUsing the still camera Taking photos and recording videosCamera controls overview To open the cameraFace detection Smile detectionUsing still camera settings Still camera settings overviewPage Resolution Tips on using the camera Self-timerUsing the video camera Using video camera settingsVideo camera settings overview To customise the video camera settings panelVideo size Microphone To take a photo in 3D Sweep Panorama mode 3D camera3D Camera overview Tips for taking 3D Sweep Panorama photosTo take a photo in Sweep Panorama mode Tips for taking Sweep Panorama photos 2DTo open Gallery and view your albums Viewing photos and videos in GalleryTo turn off Mobile Bravia Engine Working with batches of content in Gallery Working with albumsTo open an album in Gallery To view photos and videos in GalleryWorking with photos in Gallery Viewing your photos on a map Working with videosTo delete a video To adjust the volume of a videoTo share a video Viewing photos in 3D Album Managing your photos in 3D AlbumBluetooth wireless technology Pairing with another Bluetooth deviceNaming your phone To give your phone a nameSending and receiving items using Bluetooth technology To pair your phone with another Bluetooth deviceTo connect your phone to another Bluetooth device To unpair a Bluetooth deviceTo receive items using Bluetooth To view files you have received using BluetoothConnecting your phone to a computer Transferring and handling content using a USB cableTo set MSC mode as the default USB connection mode To connect your phone to a computer when MSC mode is activeTo start PC Companion PC CompanionMedia Go To transfer content using the Media Go application Using location services to find your position Using GPSTo enable GPS Getting the best performanceTypes of content you can back up Backing up and restoringSIM card protection Locking and protecting your phoneImei number Setting a screen lock To create a screen lock password To disable the screen unlock passwordUpdating your phone Updating your phone wirelesslyUpdating your phone using a USB cable connection To download the PC Companion application from your phone To download software updates using a USB cable connectionTo update your phone using an Apple Mac computer Phone settings overview Status and notification icons overview Status iconsNotification icons 100101 Application overview 102User support 103Troubleshooting Error messages No network coverageEmergency calls only SIM card is lockedRecycle your phone 106107 Legal informationSony Ericsson ST18i Index 108109 MMS110 Sharing