Sony Ericsson W580i manual Dealer Returns Policy and Procedure, Sim-Free GSM Phones, Orange Phones

Page 52

Dealer Returns Policy and Procedure

48

 

 

 

A completed Avenir Telecom Returns Authorisation Form must accompany all returns. There will be a delay in processing and/or the goods will be sent back to any customer of Avenir Telecom should this not be adhered to. In addition, a carriage charge will be invoiced to any customer of Avenir Telecom for any phones sent back to any customer of Avenir Telecom, for not conforming to the policies/procedures as detailed below.

Sim-Free GSM Phones

Sim-free GSM phones are sold by Avenir Telecom on a non-return basis. Sim-free GSM phones may only be returned for credit if found to be faulty within 14 days of sale from Avenir Telecom, and provided that the following conditions are met:

￿Phones returned must be fully boxed and in new condition. Avenir Telecom reserves the right not to credit any customer if the original box is missing, damaged, marked, or had any labels/stickers placed on it, or if any of the original contents are missing,

￿Phones returned after 14 days of sale from Avenir Telecom will

only be repaired (if necessary) and sent back to its customer(s). Sim-free GSM phones which are not faulty or are found to be used, and/or have lock codes in use, will be repaired (if necessary) and sent back to its customer(s). In addition, Avenir Telecom will pass on any charges incurred to its customer(s).

Orange Phones

Orange phones are sold on a non-return basis. However, Avenir Telecom may, on occasion, on an ex gratia basis, accept returned phones and will issue a credit accordingly. In such circumstances, the following criteria will need to be met:

￿Unconnected phones must be returned within 30 days from date of purchase and any seal must be intact and unbroken.

￿Unconnected phones returned must be fully boxed kit in new condition. Avenir Telecom reserves the right not to credit any of its customers if contents are missing, the box is damaged, marked, has any adhesive stickers or labels affixed to it, or the kit/box is considered to be in poor condition.

￿All Orange phones being returned to Avenir Telecom must be accompanied with the original sim card issued with the phone from the original date of sale.

￿Previously connected Orange phones may be returned to Avenir Telecom and a subsequent credit will be issued, however you must request a Return Authorisation number from Orange prior to doing this. For handsets where the connection was made after the 1st June 2005, credit will only be issued if the handset has a valid Orange Return Authorisation Number as well as an Avenir Telecom Return Authorisation number. The Orange Returns number is 07973 100272. The Orange Returns Authorisation number must be requested within 14 days from the date of connection, and any customer of Avenir Telecom must subsequently return this to Avenir Telecom within 5 days of collecting the Orange Returns Authorisation number.

￿Dead On Arrival/Out of box failures can only be returned to Avenir Telecom for credit provided an Orange Returns Authorisation number has been obtained from Orange. Contact Orange on 07973 100272 to obtain the Returns Authorisation number.

￿Phones returned will be credited either at the current selling price or the invoiced price at the time of sale, which ever is the lowest.

￿Invoices will be raised for any promotional items that are not returned with the corresponding phones.

￿From the 1st June 2005 if the Orange Returns Authorisations in a given month exceed 5% of the net new connections in the preceding month, Avenir Telecom reserve the right to

implement the following charges to its customers account:

￿

5-6.25%

£10 per unit

￿

6.25-7.5%

£15 per unit

￿

7.5%+

£20 per unit

Please note that all Orange phones are shipped with SIM cards and these may not be exchanged i.e. each phone has a matching sim and vice versa and these may not be swapped over with other phones or SIM cards.

￿Orange reserves the right to levy the following charges if in any calendar month the number of handset re-signs which are cancelled as a percentage of the number of handset re-signs in the same calendar month exceed the thresholds set out below:

￿5% or more but less than 10% = £20

￿10% or more = £50

This charge will be levied for each handset re-sign which is subsequently cancelled. The percentages will be calculated in respect of mobile devices supplied by Orange only.

T-Mobile Phones

T-Mobile phones are sold on a non-return basis. However, Avenir Telecom may, on occasion, on an ex gratia basis, accept returned phones and will issue a credit accordingly. In such circumstances, the following criteria will need to be met:

￿Unconnected phones must be returned within 30 days from date of purchase and any seal must be intact and unbroken.

￿Unconnected phones returned must be fully boxed kit in new condition. Avenir Telecom reserves the right not to credit any of its customers if contents are missing, the box is damaged, marked, has any adhesive stickers or labels affixed to it, or the kit/box is considered to be in poor condition.

￿T-Mobile no longer operates any form of 14-day CSG, so no goods will be accepted for credit under any 14-day CSG claims. This applies to both PAYG and Contract.

￿Avenir Telecom will reverse any credit given to any of its customers should any returned phones be subsequently refused credit by the network. Avenir Telecom would like to remind you of the importance for all its customers to ensure that stock is rotated and connected.

￿T-Mobile now operates a returns cap for all phones returned. This will apply when the total number of phones returned to Avenir Telecom exceeds 4.5% of the total net connections in the month. Any phones returned in excess of the cap will be subject of a charge of £80.00 per phone and a corresponding invoice will be raised to the relevant Avenir Telecom customer and will become immediately due upon

presentation.

Talking Shop 07/07

Page 51 Page 53
Image 52
Page 51 Page 53
Contents Sony Ericsson W580i Walkman Phone Your contacts Welcome Talking Shop at a Glance Accessories1 Talking Shop 07/07Page Bluetooth Headsets High Penalties forIn-Car Solutions TOPBest Seller Parrot CK3100 Black Edition Car KitParrot CK3000 Evolution Parrot CK3200 LS-COLORExtras 256MB512MB 2GBSitecom Products HP Products IPAQ 514 £175.00BlackBerry BlackBerryBlackBerry Internet Solution BIS Vodafone BIS Solution all prices ex VAT unless statedO2 BIS Solution all prices ex VAT unless stated Orange BIS Solution all prices ex VAT unless statedBlackBerry Enterprise Solution BES Latest BlackBerry DevicesMobile BlackBerry Licence costs BlackBerry Licence costsOrange BlackBerry Licence costs Data Card Solutions Reduced £105.00O2 Gprs Group Shared Bundle Commissions O2 Mobile Web Data plans all prices inc VAT unless statedMobile Data Card Solutions all prices inc VAT unless stated Mobile Data Card plans all prices ex VAT unless statedVodafone Update Vodafone Consumer Price Plan Commissions Perfect Fit Anytime Price PlansPerfect Fit Anytime Price plans 12 month Perfect Fit Anytime Price plans 18 monthVodafone Business Commissions Vodafone Perfect Fit Business Price Plan CommissionsVodafone Business Price Plans Small Business Plans all prices exclude VATSharetime Plus Plans all prices exclude VAT Caller Plans all prices exclude VATHandheld Business Device Plans Vodafone Data Plans and Re-signsBusiness Email VBEmail Price Plan Business Data O2 UpdateConsumer Data 20MB O2 Shared Minute Bolt Ons O2 Consumer Commissions and Price PlansMy Europe Extra O2 Best for Business Commissions O2 Business Commissions and Price PlansBusiness Price Plans all prices exclude VAT Mobile Update Pay as you go customersMobile Handsets New 6120cNew E740 PearlMobile Consumer Commissions Mobile Business Price Plan Commissions Mobile Business CommissionsBusiness 1 Plan Bundles Mobile Price Plans Flext Plans 12 month contracts all prices include VATMobile Re-sign Commissions Re-sign PremiumsMobile Pre-Pay Pay as you GoGSM Equipment O2 talk a lotOrange Update Orange SoloOrange Venture Orange MomentumOrange Handsets Orange Handset Pricing and CommissionsSatNav from Orange DevicesOrange Gprs Bundles Orange Consumer CommissionsBusiness Text Message Bundles Orange Consumer Price Plans Orange Consumer Price Plans all prices include VATOrange Business Commissions Business Plus / Advance Commissions New ConnectionsBusiness Plus Price Plans all prices exclude VAT Business Advance Price Plans all prices exclude VATOrange Business Price Plan Commissions Orange Business Price PlansOrange Business Plan Re-sign Commissions Orange Venture all prices exclude VAT Orange Solo all prices exclude VATOrange Momentum all prices exclude VAT Orange Re-sign Commissions Consumer Re-signs with New HandsetSmall Business Re-signs with New Handset Corporate Re-signs for customers with 50+ employeesOrange OVP Price Plans and Commissions Orange OVP CommissionsMicrosoft Mobile Email Orange Pay as you Go Commissions 2G handsets and commissionsUpdate ‘For Life’ offersConsumer Commissions Consumer Price Plan Commissions New ConnectionsBusiness Commissions Business Price Plan Commissions New ConnectionsPrice Plans and Services Business / Business Flat Rate Plans all prices exclude VATSIM Cards Business Share Plans all prices exclude VATRe-sign Package Consumer Re-sign CommissionsConsumer Re-sign Commissions Business Re-sign Commissions Business Re-sign CommissionsDealer Returns Policy and Procedure Sim-Free GSM PhonesOrange Phones Mobile PhonesAccessories/SIMs PhonesRepairs Important changes to Avenir Telecom Terms and ConditionsCommission Reclaims Contract Connections All NetworksCommission Reclaims Payment Terms on Avenir Telecom Invoice Summary of Commission Reclaim TermsRemember, every business connection counts, so do it today
Top Page Image Contents